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Business Profile

Fence Contractors

Forrest Fence, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fence Contractors.

Complaints

This profile includes complaints for Forrest Fence, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Forrest Fence, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:03/20/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Forest Fence installed several fences with 3 gates. Two gates were not working and I emailed the company. One gate was fixed, but the double swing gate was not. It is crooked and it keeps swinging open with wind. I have told them this since the gate was installed that there was an issue. I have emailed the sales person, the project manager, the billing person multiple, multiple times over the past 12 months. I was told that it would be put on the list last year, but no one has ever contacted me. All I want is the gate to be made straight and to work correctly.

      Business Response

      Date: 03/24/2023

      This is a 6’ tall, shadow box design, pressure treated pine
      fence constructed with 1” x 6” pickets, 2” x 4” backers and 4” x 4” posts.  All materials used for the construction of this
      fence were commercial grade and furnished by our supplier located in
      Pennsylvania.  The panels and gates were
      pre-assembled by our supplier.  Neither Forrest
      Fence nor our supplier can warranty wood products as they do have a natural
      tendency to shrink/expand, warp and fade during the weathering process.  This is written in our contract and the
      customer was made aware of this on several occasions.  The fence was installed on 3/3/2022, customer
      was happy with the install and paid final balance.  On 4/1/2022, customer contacted Forrest Fence
      for gate issue and we sent our Project Manager to assess and repair if
      possible.  Project manager advised office
      that the installer would need to be dispatched to adjust the gates.  The first available opportunity for the
      installer was 5/12/2022 and repair was completed.  Customer contacted us again on 8/12/2022 with
      complaint that 10’ double gate was warping and not working.  Project Manager and Installer were dispatched
      to assess and took video of gate working properly even though it was
      warped.  This is not uncommon for
      pressure treated lumber, especially when not sealed or stained as in this case.   Customer was again informed by the office
      manager that we cannot warranty wood.  


      To resolve this issue, Forrest Fence will build a new 10’
      double gate and install it as a courtesy to the customer.  Any further issues will be billed according
      to our repair costs/trip charges.

      Customer Answer

      Date: 03/28/2023

      Better Business Bureau:


      I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 





      Regards,



      Complaint ID: 19625269




       


       


       

    Forrest Fence, Inc. is NOT a BBB Accredited Business.

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