Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle in April from them. They gave me a 90 day tag. I moved from the state and never received my title, even doing a change of address. When I called, they stated that they never filed for my title. I needed to return to Maryland and do a state inspection before they will give me my title. When I explained I could not, they would not cooperate. I just want my title for the vehicle I purchased so I can get plates for my vehicle.

  Business Response

  Date: 08/08/2024

  ****** purchased a 2013 Kia Sportage with 177551 on miles on it 4/16/24. The customer provided all necessary information to Rio Motors and the finance company Credit Acceptance of ***** ** ** **** **** **********, MI 48034, at the time of sale to title her vehicle in Maryland where she lived. Indeed, we did provide her with the normal 90 temp tag. In this time the customer signed papers stating that Credit Acceptance was funding the taxes and tags money into her loan, and that all she needed to do was obtain the Maryland inspection certificate. Ms. ******* signed numerous documents agreeing that Rio Motors would take care of her Maryland tags once she got the Maryland inspection to us. All parties were in agreement. When financing a car with a lienholder, in Maryland, one part of the title is sent to the customer's address on the docs, and the other part to the lienholder. In purchasing a vehicle in general, a customer will only obtain their title when the car is paid in full (whether financing or cash deal) We are not sure why Ms. ******* believed she would just get a clean title to a car that wasn't paid. Regardless, the main point of this response is that Ms. ******* did not call and tell us that she had moved to a completely different state until her temp tag was about to expire. A simple phone call of "Hey, I moved to a different state. How do I get a tag for my new state?" would have been appropriate. Instead, Ms. ******* chose to bash us on our Google, Facebook, and Better Business pages, when all she had to do is make a simple phone call to us to notify the changes in her residence. Unless communicated, we have no idea if a customer moves to another state and would like their tags done there unless notified. The fact that she expected us to know, without any communication that she had moved to another state is just plain crazy. The lienholder, Credit Acceptance, now holds the title because we did what we agreed to do and that is satisfy the tilework in Maryland. In order to fix this issue, Ms ******* must notify the lienholder that she moved states. The lienholder will send the title to the Delaware DMV. The Delaware DMV will notify Ms. ******* to come in a pay for her DE tilework. She will need to provide a current inspection for the state of Delaware also. All of this was explained to Ms. *******. We are not responsible for paying any fees to DE, because the fees that were provided were used to satisfy the tile work in the initial state that she resided in. Rio Motors is 100% not at fault in any way shape or form. Once again, if the customer was as quick to call us and notify, as she was to badmouth us on social media, this simple issue would have been resolved very easily.
  

  Customer Answer

  Date: 08/08/2024

  Better Business Bureau:

  
  
  
  

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  
  

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  
  
  
  
  
  
  
  Regards,

  
  

  Complaint ID: 22040151

  
   
  

  
  
  

   

  
  

   

• Initial Complaint

  Date:07/19/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2010 Ford Flex from Rio Motors I put the down payment on June 3 and I never took possession until June 16. On June 20 the check engine light came on. June 24 I took it back to Rio Motors because it was leaking brake fluid and had no brakes. They fixed it and said the check engine light was a sensor. On July 13 I was on the way to SC for work and the vehicle lost all power. I called my brother and he towed it to Rio motors for me.
  
  I called Rio Motors on Thursday July 14 and was told that the motor had seized up. He indicated that I had to take it to a shop and the warranty would cover it. I called the warranty company and was told I would have to pay for a diagnosis and they would make a decision on coverage. I have told the dealership I didn’t feel safe in the vehicle and I feel like I got a bad car. There are two other vehicles at the dealership that has been brought back and are currently parked at Rio Motors. They scam people out of their money and it needs to be stopped.

  Business Response

  Date: 04/12/2024

  ******** ****** purchased a 2010 Ford Flex from us at Rio Motors on 6/3/22. The vehicle was sold AS IS, WHERE IT IS, with 2 yr 24000-mile warranty. Any necessary repairs needed, not covered under the warranty were the customer's responsibility and not Rio Motors. In regards to her complaint, Ms. ****** bought the car on the 3rd and did not pick the car up until the 16th because she could not purchase insurance at the time and she needed time to come up with the down payment. The car was taken by the customer on the 17th. She called us on the 24th stating the check engine light was on. We diagnosed the car to need 02 sensors. This is not something covered by the warranty; however, we replaced the parts and covered the labor for FREE. The car was given back to her with no check engine light. About a month, and a thousands of miles later, she called stating that the car was having issues. The car turned out to need a motor. The warranty company was contacted and New Era repair in Bridgeville, DE completed the job. The customer was charged for the diagnostic, which was clearly stated that she would have to in her contract. We feel there is no solution to this problem because the warranty did what it was expected to do. The customer signed numerous legal documents and was clearly aware of her responsibilities and rights. We at Rio Motors went above and beyond to try and help her during this time. At this point, the best option we can offer is assuring exceptional service the next time Ms. ****** needs our services.

  Customer Answer

  Date: 04/12/2024

  Better Business Bureau:

  
  
  
  

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  
  

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  
  
  
  
  
  
  
  Regards,

  
  

  Complaint ID: 17587345