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Business Profile

General Contractor

American Builder LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Contractor.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/16/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently purchased a home in Milford DE 19963. I had a property inspection done and submitted a list of items that I requested to be repaired. The seller agreed to correcting the issues.
    July 24th, 2 days before settlement, my realtor and I did a final inspection and found some items had not been completed. The seller again promised they would be corrected.
    July 26th, at settlement, it was noted that the hot water heater was not functioning and that $1,000 would be held until the water heater was repaired. Also, it was noted that the NEW SEPTIC TANK WAS INSTALLED on July 25, the day before settlement. Photos from the finance company appraiser, showed that at this point there was no grass in the back nor front yards, and the landscaping had been altered.
    September 5th, I finally moved in. I noticed several plumbing leaking issues. My realtor contacted the listing agent and had a plumber come out to correct the issues. After 4 hours he left and I still had leaking issues. I took it upon myself to correct the issues.
    September 20th, while doing laundry, I noticed Soap suds coming up through the ground in the backyard. I asked my realtor if he could get me the contact information of the seller, So I could contact them myself.
    October 7th I finally got a call back from the contractor. He has made several promises to correct the issues.
    Friday 01 Nov 1655
    Text to Contractor I’m begging you to please come and take a look at this issue. It now seems that raw sewage is seeping up through the ground.
    Friday 01 Nov 1656
    Contractor Reply I am coming there now, Will be leaving Georgetown in 30 minutes
    Friday 01 Nov 1808
    Contractor arrived and I explained what was happening and now the raw sewage. He said he would repair the issues.
    Wednesday 06 Nov 1209: I hope you haven't forgot about me. The sewage level is getting higher.
    Wednesday 06 Nov 1828: Contractor reply: No I didn’t forget about you
    November 18th I still have not heard back from the contractor

American Builder LLC is NOT a BBB Accredited Business.

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