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Business Profile

Screen Repair

Screens for Less

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Screen Repair.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/28/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On approximately August 10 or 11, 2023 I used the online website of Screens for Less to request a quote on rescreening my screened patio. I received an email response from Mr. ****** ******* of Screens for Less on August 13, 2023 that he could do the work for $1,200.00. He even said he could squeeze me into his schedule on August 25. He further said that if I was in agreement he would send a formal quote with a way to make a down payment. I responded that same day by email that I needed to check whether HOA approval was necessary.
    On August 14 I sent an email to Mr. ******* that HOA approval was not needed. He responded that same day that he had sent by email an invoice and that as soon as I made the down payment of $600.00 he would get me on the schedule for August 25. That same day I used his online tool to send the $600.00 and received a receipt for it by email. That same day I sent a short email to inform Mr. ******* that I had sent the deposit and just needed to know what time to expect him on August 25.
    On August 15, 2023 I sent another email to Mr. ******* early that morning to inform that I needed to cancel the work. I had received a phone call that same morning from the builder’s manager in my community that our patio screens would be replaced at their cost. As a side note, I explained this situation in my original email to Mr. ******* and that I believed the builder was reneging on rescreening the patios in my vicinity. There was a long lapse with communications from the builder and is the reason I moved ahead in contacting Screens for Less.
    I sent two additional emails to Mr. ******* but have not received responses or any other communications since August 14, 2023. I tried calling but the voicemail box is full and not accepting messages.
    At this writing the patio has been rescreened by the builder. I just would like my $600.00 deposit returned. Thank you.

Screens for Less is NOT a BBB Accredited Business.

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