Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/18/24 we accepted a proposal from **** ********* of Advanced Exteriors for 9 new windows for our home. We gave him a deposit check for $2850.00. The start date was to be when the window order arrived. After one month we tried calling Mr *********. With no response we texted him. Text messages inquiring about a start date went on for months. Finally in October we told him we’d had enough and wanted to cancel. He said he would deduct $350 from the refund of our deposit and would bring a cancellation to sign. He never showed at the agreed on time and didn’t contact us again. We texted him to find out he now wanted us to agree to cancel with a statement online and we would receive our $2500.00 refund by check within 45 days. We agreed and waited the 45 days. No check. No contact from him

  Business Response

  Date: 02/14/2025

  We are very sorry for any delays on this project however it was mot intentional and our contracts have a contingency clause that allows for any delays or setbacks beyond our control . We did offer to provide the windows that we already had when the customer stated they changed their mind on getting the job done and wanted the $ back and not the windows . We did hope to get a refund on windows and make up for the difference in restocking fees .Unfortunately we were not  able to get the cash refund on the units but we are able to offer a refund consisting of the deposit amount minus the cancelation fee the complaintant to pay as they are the ones that canceled contract as I ha e proof of with text messages . We would agree to a refund of the above mentioned amount to be paid in 3 separate payments over 6 weeks to start once and if offer is accepted and the complaint will be resolved . Thank You.  Advanced Exteriors

  Business Response

  Date: 02/14/2025

  We are very sorry for any delays on this project however it was mot intentional and our contracts have a contingency clause that allows for any delays or setbacks beyond our control . We did offer to provide the windows that we already had when the customer stated they changed their mind on getting the job done and wanted the $ back and not the windows . We did hope to get a refund on windows and make up for the difference in restocking fees .Unfortunately we were not  able to get the cash refund on the units but we are able to offer a refund consisting of the deposit amount minus the cancelation fee the complaintant to pay as they are the ones that canceled contract as I ha e proof of with text messages . We would agree to a refund of the above mentioned amount to be paid in 3 separate payments over 6 weeks to start once and if offer is accepted and the complaint will be resolved . Thank You.  Advanced Exteriors

• Initial Complaint

  Date:10/20/2024

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 15, 2024, we contracted with ***** ** *********, of Advanced Exteriors, located at 23349 Park Avenue, Georgetown, Delaware 19947, ************* and (************ (he drives a white, Ford F-150, Delaware license plate ********. I saw an ad he posted on Nextdoor. He was to purchase and install eleven (11) Viwinco, ‘Cambridge’ model impact resistant windows in my home located at ***** **** ******* ****** *******e. He came, measured and informed us that it would take four to five weeks for the windows to be delivered with the installation to begin on May 13, 2024. May 13 has come and gone!
  
  We gave **** check number #1494 in the amount of $4125.00, on April 1, 2024, we gave him check #1495 in the amount of $2780.00 for the upgrade to the ‘Oceanview’ model and check #1498 in the amount of $1000.00 when he ‘started’ the job on October 3, 2024. **** has been to my house a total of three (3) times in the past eight (8) months and as of today, he has removed the siding from four of my windows in the back of my house (they are still currently exposed as of 10/20/2024), he has not installed any windows, and he refuses to immediately refund my money. I have a litany of texts where he has promised to show up but has not done anything regarding the contract. He should not be allowed to do business in the State of Delaware because he is a scam/con artist.
  
  We have been beyond patient with him and his ‘challenges’ and we would just like this matter resolved with a refund of our money—a total of $7905.00. We have reported this to Delaware State Troopers—troop 7 in Lewes, Delaware on October 14, 2024. They are revisiting the case on 11/28/2024 because he claims he will refund in 45 days.

  Business Response

  Date: 10/30/2024

  ****** ****** is making false allegations that can be proven.she is trying to get special treatment . She is suppose to be a trustworthy and honest author an if  only the people buying her books can see the real woman she is through threats in text and the way she talks down to people . First  of all the windows were upgraded months after signing the original proposal  which added  7 weeks to the start date  . In the meantime a heart condition I have cardiomiopathy started acting up causing very serious health problems.  I did notify the customer of this an she agreed it  I had no control over health issued and understood things haooem. Pur contract also clearly allows for any delays out of my control . She can contact any polic she wants this is nit a criminal matter and I strongly believe I will win a civil case . I will be sure to let her clients at her homeopathic business know the real person that she is .her siding was in very very bad shape and I am the one that told her she needed nw siding or to at keast rejuve.nate the siding this has nothing to do with me . ****** ****** thinks she is better then everyone else and dese4ves special treatment  but she can't force a 12 panel jury to find this as a criminal action because itsnit . I  did injure my hand when we were there working and she gave us 3 weeks to get the work done as shown on text. Then within a week she broke that agreement which is bondingamd told me she was done and would get someone else to pick up where we left off  when  I injured my hand . We agreed to a full refund which required a written agreement to waive any and all future liability for  our business and herself but she refused making threats. I have the windows made  especially fo her home and she backed out after agreeing to give us 3 weeks in a written text which is binding ..  I refuse to allow  her to make threats and call the police to intimidate me as we  did nothing intentionally and teid to correct the issue whic she denied . I also want our vehicle information  removed from this  false review 

  Customer Answer

  Date: 10/31/2024

  Better Business Bureau:

  
  
  
  

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  
  

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  
  
  
  
  
  
  
  Regards,

  
  

  Complaint ID: 22448224

  
   
  

  
  
  

   

  
  

   

• Initial Complaint

  Date:09/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I PAID HIM 20 G AND HE NEVER DID THE JOB

  Business Response

  Date: 10/22/2023

  Thanks for sending the complaint that i  never received. We did receieve payments as we went along to pay for what was getting done . There was alao money still owed upon completion . I had a few major setbacks with one being a house fire that set me behind with work and everyday living . It was my understanding that the owner wanted things to move along faster therfore he was going to be hiring and pay a new contractor to finish .a lot of work on the side porch had to be done do to wall and window damage but he  wanted to get the repairs  on porch and windows for free. Thats 6 windows . I dont mind helping customers when i can however free repairs and windows is beyond what a reasonable person would see as accetptable  .it was my understanding that the owner didnt like me and wanted to finish project on their own . I actually liked everyone there its just that the house fire and a family health emergency set me behind but I was working through it and would have had the work we were contracted to do finished and done right but i felt i got kicked off the project    thanks. 

• Initial Complaint

  Date:07/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Put down payment of 50% down,contractor has lied regarding having business license and insurance and has 50%down payment and won’t refund

  Business Response

  Date: 09/05/2023

  Advanced Exteriors of DE has 100% satisfacrion guarantee and agrees to return the down payment received on this project no later then 30 days from thr date we received the unfortunate complaint .

  Thank you,

  Advanced Exteriors