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Business Profile

Heating and Air Conditioning

Hyett Refrigeration, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/28/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a 2 year (2021/2022) maintenance contract (4 maintenance visits) with Hyett for which I paid $752.00. Hyett provided the 2 maintenance visits in 2021. In 2022, Hyett provided one maintenance visit but is refusing to provide the second unless I give them an addition $15.00 for the first visit and a yet to be determined amount for the second. Hyett is breaching their contract with me.

    Business Response

    Date: 11/18/2022

    We are working with the Department of Justice for this case.

    The consumer is refusing to pay $11.00 dollars for a fuel surcharge. We (HRI) have all the intent on performing the contracted services for his last preventive maintenance on his system once paid.

    Thank you,

    Hyett Refrigeration Inc.

    Customer Answer

    Date: 11/18/2022

    Better Business Bureau:




    I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.


    **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.

     

    I have a contract with Hyett which I paid in full and which they are refusing to honor. There is nothing in the contract about fuel surcharges. They told me they would not deliver the service I paid for unless I paid $15 additional for the service already delivered and an unspecified additional amount for the service they are refusing to deliver. As they have clearly breached their own contract and are trying to obtain additional money from me outside of the contract, I certainly do not trust Hyett. Sending them more money when I already paid just facilitates additional abuse.









    Regards,


    Complaint ID: 18136325


     



     


     

Hyett Refrigeration, Inc. is NOT a BBB Accredited Business.

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