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Business Profile

Construction Services

Choice Remodeling & Restoration

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Construction Services.

Complaints

Customer Complaints Summary

  • 19 total complaints in the last 3 years.
  • 15 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/08/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 21, 2024 I signed a contract with Choice Remodeling & Restoration to replace my roof. I gave them a check for $7995 as a deposit. They alerted me that they don't do installs in the winter and when Spring hit they would schedule. As of today, 10/8 I have still not gotten my roof installed. There is a significant leak in my roof which has only gotten worse
    Patrick Peele who works for the company has given me six(6) install dates and they have not made any of the dates, giving excuses as in family emergencies, etc.

  • Initial Complaint

    Date:09/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A Choice Remodeling representative knocked on my door in 2022 stating hail damage. I went ahead and did an assessment and the insurance company was then brought in. An agreement was made to fix my siding and roof. I handed over $1000 deposit then both of my insurance checks estimated at 20K then like an idiot when I signed everything and they told me a date of “May” I forked over $5666. It September and still nothing. The owner **** has ghosted me and the adjuster. This is unacceptable. I want the work done by the date I have them or I want all of my funds returned to me.

  • Initial Complaint

    Date:09/11/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We signed a contract with choice back in October of 2022 to give the insurance companies money to them in order to fix storm damage to the roof and siding. Choice was paid over 30k to date and while the roof has been completed the siding work has yet to begin. After repeated emails and texts we now are not receiving any update if the work will be completed. We have asked if the company cannot complete we’ll need money returned but have not heard from choice regarding matter. We will need them to finish the job or return money. The next step is legal action if no response.

  • Initial Complaint

    Date:08/16/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    SIGNED CONTRACT 2/9/23 FOR 18 WINDOWS REPLACMENT PROVIA AND NEW SIDING ON HOUSE AND GARAGE. WINDOWS FOR DOWNSTAIRS WAS MEASURED WRONG. REPLACED WITH PELLA WINDOWS. WAS SUPPOSED TO BE HALF SCREEN WINDOWS HAD FULL SCREENS. THE SIDING WAS NEVER DONE. I WANT THE CORRECT SCREENS INSTALLED AND ALL OF THE SIDING PUT ON

Choice Remodeling & Restoration is NOT a BBB Accredited Business.

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