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Business Profile

Heating and Air Conditioning

Integrity Heating & Air

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/13/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    October 14, 2024 ,A/C unit installed
    May 2, 2024, Maintenance Service was performed.
    At installation they had hooked up our existing humidifier. In April, my husband did the maintenance on it and shut the humidifier off. In December, we discovered a leak in a bedroom closet & then found the A/C catch pan was overflowing with water.
    They came to inspect the leak & damage and said the drain from the catch pan was blocked with insulation. They said the humidifier also had water in it. But we said how could that be when it was already off. The tech had no idea as to why. The owner called us and said he would take care of the damage and to send the invoice from painter/drywaller. We complied. After copious & repeated calls to the owner as well as his office giving assurances that the owner would contact us, we have not heard from them. The cost of repair was $450.00 of which we paid to painter/drywaller. We are seeking reimbursement for the cost of damage. The company is: Integrity Heating & Air

    Business Response

    Date: 01/13/2025

    A reimbursement check has been mailed to the customer in the amount of $450.

    Customer Answer

    Date: 01/18/2025

    Better Business Bureau:


    I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
    **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
    We don't reject the offer of $450 reimbursement, as explained below. . . . . .we have not  received the check as of 1/18/2025.  We are concerned that Integrity is giving us the run around again.  We asked the Post Office at Bethany Beach how long it takes to receive mail from Laurel, DE - they said 2 days.  The five days for our response to you will be up Monday Jan. 20 which is a national holiday,so no mail will be delivered and we can't know if the reimbursement check is there. Please advise 



    Regards,
    Complaint ID: 22805433
     



     

    Customer Answer

    Date: 01/27/2025

    Better Business Bureau:


    I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 





    Regards,



    Complaint ID: 22805433




     


     


     

Integrity Heating & Air is NOT a BBB Accredited Business.

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