Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/11/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My partner and I do business in the area all the time. We are veterans & provide a lot of housing in the Sussex County area and have for quite some time. We were quoted a price for tree removal and stump grinding. They came out and during the lengthy process they broke a window. The only reason we found out about it was because the tenant kindly called to let us know, not the company. This was one of our first indications of dishonesty A day later, the upstairs tenant called and reported a massive sound like something hit the roof - it was a giant branch and upon inspection, we found one of the roof joists in the attic was now cracked. As if that weren’t enough, they sent an invoice saying they were done so my partner and I excitedly went to see it only to find a giant stump still there. After calling them, they begrudgingly came and “ground it up” (we assume they were apprehensive due to the damage shrinking margin in the job). We returned once more to find a pile of shavings 4ft high piled *against* the side of the house. Obviously We immediately took photos of this and sent it to them and a few other tree companies to see if this was normal. Obviously it wasn’t, and was “Ridiculous” and our contacts had “Never seen anyone do that”. AL’s replied that they were not responsible. Being clearly frustrated, confused, and on a time constraint, we felt it wiser to avoid conflict & just hire someone else to finish. paid a professional $300.00 to haul the giant pile they made away only to find underneath.. the stump was still there! They had ground enough to cover the remaining stump with shavings, then left. So we then paid the professional $850.00 to do the stump grinding and roots, then $200.00 to power wash the side of the house that was now stained with soil and rotten wood. To conclude, we obviously still wanted to pay them for what they did do, but even after *$1,000s* in damage and a nightmarish 3 months, they refused to reimburse or compensate us even 1¢.