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Business Profile

Auto Repairs

Middletown Car Care

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/07/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my vehicle in on 1/8/24 to diagnose why my check engine light was on. I was told that the fee was $170.50 and if I got the repairs done at Patriot the fee would be waived. The estimate I was given was $1,786.05. I paid the fee and did not decide to get my car repaired at the shop until the next day. At the time of drop off I paid $329.50 which was added to the fee as part of the deposit to order parts. Upon completion of the repair I was expecting to pay the balance of $1,286.05. I was told the balance was $1,456.55 which I questioned. I was given an unacceptable explanation which I continued to question. Since I could not get a reasonable explanation I informed the clerk who I picked up my car from that I was not satisfied with the explanation and I would pursue this issue further. I submitted a request to contact me on the businesses website and have yet to get a reply from anyone. Based on my calculations and the information I was provided, I feel like the diagnosis fee of $170.50 was added to my balance. I have attached supporting documents for review.

Middletown Car Care is NOT a BBB Accredited Business.

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