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Business Profile

Dentist

Dental House

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dentist.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/31/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Oct11-2024 had bridge one rotten tooth inside of it hanging by a tread in my mouth . Dr *** charged Cigna for extraction of 3 teeth. My BCBS was out of network so I was told pay $564.00 before being seen by Dr. ***. They told me that I would get a refund once insurance filed. BCBS has called an called them , they lied saying BCBS hadn't filed my claim. THIS went on an on with Dental House since Nov of last year. Then they through in another lie saying they've sent me a check twice. Then just last week GIRL at front desk tells me checks go out Friday an I say to her " I should my refund check by next Fri." Name ***** said yes. That was March20th. No check yet. ***** the girl in claims said that she'd get with Dr *** an work something out. She lied as usual. Most times I'd have BCBS call an I would stay on the line. They can give you the info that I just gave. These are the most habitual lies that I've ever dealt with. I imagine paying for that VERY EXPENSIVE office has someone in a bind. I just want my refund an will never go back to them AGAIN!!!!

  • Initial Complaint

    Date:11/06/2024

    Type:Billing Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have attach ed PDF of my full complaint. In short, I was not refunded my money and harassed by Dr. *** ******** of Dental House in Middletown, DE.

    Business Response

    Date: 11/06/2024

    As always with BBB complaints its a patient making outrageous accusations so no surprise here. 

     

    Ms. **** signed our office financial policy which clearly explains our 48 hour cancellation policy and the charge associated with it. I am sorry she has an issue with our office policies maybe our office is not suited for her

    Customer Answer

    Date: 11/07/2024

    Better Business Bureau:


    I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
    **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.I did not cancel my appointment therefore the cancellation policy doesn’t not apply. I was assured I would receive a refund twice and was told no because the doctor changed his mind after I expressed my experience.




    Regards,
    Complaint ID: 22520284
     



     

Dental House is NOT a BBB Accredited Business.

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