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Business Profile

Transmission

Benchmark Transmission of Middletown

Reviews

Customer Review Ratings

5/5 stars

Average of 1 Customer Review

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Review Details

  • Review fromEdward E

    Date: 02/26/2025

    5 stars
    If you want it done right, at a fair price, and professional service, THIS is the place. Mitch was helpful, professional, and courteous from start to finish. I can’t say enough and there aren’t enough stars to put on a review!!! Had a transmission start to go on a 2018 Suburban, and left it in the lot on a Sunday after speaking with Mitch on Friday. I did not expect them to even get to it on Monday since this was not scheduled or anything. Got a call Monday with diagnosis, estimate, and an expected completion date. He called a few days later to update me on the progress and even confirmed it would be done sooner than initially expected. The rebuild included road testing, and the odometer proved that was done sufficiently. The bill came in just a bit lower than the estimate. I had done my research on this beforehand, and spoken to others with the same vehicle and knew this was a fair price. I am confident I wasn’t ripped off. No BS, not shady, no surprises. Just fair, honest business. This place is one of very few left out there that you can trust.

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