We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Granite

Ancient Art Stone

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Granite.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/08/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed a contract for instalment on 4/20/2023. The granite counters w/ sink was installed shortly there after. At that time, the day before instillation I was asked to move up my install date a day due to the installer getting a dental appointment that was difficult for him to get. I was told I would be added to the schedule for the previous to the on I orginally wanted. I agreed. When the installer and his helper arrived at my home, it was well after 7pm. They were in my home until 11pm. Fast forward to present issue. I came home from work on 9/27/2024 at approximately 8pm to find my kitchen sink had separated from the counter and was sitting in my cabinet. It had been an under mount sink. I called Ancient Art Stone on 9/28. Was told that the person to get this information doesn't work weekend to send picture via email to Sarah Travers. Someone was to get back with me. By 3p on Mon, 9/30 no one called me. So I called again. Spoke to some one different they said someone should call me the next day. By 3:30ish no call. So I called. I had to call again on 10/1. I email another set of pictures by request to **** @ancientart stone.net. I was told someone would reachout the next day to set up a day and time to resolve my issue. On 10/2, no call came. I call a 4th time and spoke to a 4th different person that set up an appointment for "his guys" to come to my home on Monday, Oct. 7th at 4p. NO ONE CAME OR CALLED!!!! I am ver disppointed with this company. After spending almost $6300 for granite counter and sink install only 16 months ago. Then have the sink dislodge from the counter. Now I feel like there is not concern of urgency to solve my problem. This nightmare is going on ten days. I feel Ancient Art Stone is demonstrating very poor customer service

Ancient Art Stone is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.