Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order # 35094 was placed by me on Monday March 13th from Tesla Biohealing. After some back and forth they gave me a few options and one was for them to change my purchase to a "rental" of the product after paying off the financing company. (referenced on page 1) and they would then refund me $16,000 for the return of 2 med bed cans.. (referenced on page 2 and their confirmation of the agreement on page 3. "Correct. Thank You.").
  
  I payed off the financing company (sweet pay) and then Tesla tells me they sent me an email that happened to be outside of the email thread that we had been corresponding on the whole time (pg. 5 and my response on pg. 6 & 7) that "somehow" goes to my spam which seems pretty shady they would not send in the exact same thread. They tell me in this email (last page referenced "spam email") completely different terms than what we agreed to. 1. That I would have to return all six products instead of the two main ones that they initially agreed to, which is fine if they want them but they must pay shipping. They also say that they will not give me the full $16,000 because they don't get the full amount from the finance company. They are charged fees. I assume they have done this many times and they get a customer to pay off the product so they can get the full amount without the fees that the financing company is charging them. These are shady business practices at it's very worst. I am just asking for what they agreed to. They get their 2 "rented" products back, I pay for the shipping and they refund me the $16,000. If they want the biohealers I am happy to send those too but they pay for the shipping. Thanks.

  Business Response

  Date: 08/03/2023

  The complainer not only filed this BBB complaint, but he also filed a case with NE-State Attorney General to harm our business. He breached the commercial contract by asking refund two months after purchase for the unrefunded items. We kindly offered him an alternative solution to return all 6 items and pay a rental fee for the entire 4 months of use. He agreed but failed to honor what he agreed. Number one, his total payment to a third party, a financial lender, was not resolved. Number two, he tried to keep 4 of the 6 items, which directly against his untruthful statement that "the products were not working".  If not working, why keep the 4 items? Number 3, he blamed the manufacturer for his failed return. Number 4, his father, the actual user, never stated that he did not get improve his health after used the products for a full 2 months. The manufacturer asked the Complainer to provide his father's evidence of not working" - he failed to do so. All in all, the complainer is skillful in complaining but did a poor job in keeping his promise to settle the dispute. He obviously abused the kindness of the manufacturer's willingness and solution to let him to return the unreturned items. The Attorney General Office of NE-State is communicating with the Complainer, and we hope the Complainer will listen to his state's AG's advice - to be a fair player in resolving this dispute. 

  Customer Answer

  Date: 08/09/2023

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  The only one doing any harm to your business is you with your horrible customer service and your dishonesty.  Why have you not responded to the attorney generals office?  Again my complaint is that you agreed to terms of $16,000 refund for the 2 cans.  I repeat myself again, that is what YOU asked for.  I just figured you knew the things did not work and you did not want them back either.  I was not trying to keep them.  I was just going to dispose of them where they belong.  I sent my email correspondence in my last response of paying IGW.  I never heard from them that any payment did not go through.  There should have been no reason and I verified with my bank.  I am happy to resolve this issue with what you agreed to and then backed out of and tried to blame it on me because you are not smart enough apparently to check the order.  I offered in my last email to the attorney generals office that I am happy to send all 6 back with the assurance that I am getting the full $16,000 that you agreed to.  Let's get some honesty from your side and this will be resolved quickly.  Thanks
  
  
  Regards,
  Complaint ID: 20255682
   
  
  
  
   

  Business Response

  Date: 11/20/2023

  Through the mediation of the Attorney General of the State of Nebraska, both parties agreed to the terms of the settlement. This case was resolved and closed. It is not needed to waste any party's time now. 

• Initial Complaint

  Date:06/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2021, I purchased two “BioHealers” from a company called Tesla BioHealing. These cost me $1,200.
  
  The product did not work at all. In August 2022, I left a negative review on the website. **** *********** responded directly, explained that people over 50 required a stronger dose, and recommended that we upgrade to 2 MedBed Generators (like the BioHealers, but bigger and much more expensive). The posted reviews were excellent. I purchased two MedBed Generators at a cost of $20,000, which I received in late August 2022. Again, zero results.
  
  In 2023, I again posted a negative review. I received a short phone message from an employee who left her first name, but when I called back she was unavailable and didn’t call back. I went back to the Reviews section of the website, and my review wasn’t posted. I checked the BioHealer reviews, and found that my 1-star review was missing from that site as well. All of the reviews were 4 & 5 star.
  
  Again I wrote a long email to **** *********** on 4/12/23, outlining my experience and absence of my negative reviews on the website. My email bounced back unread. I went online and researched the company, but was unable to find contact info or phone numbers for anyone. I finally found the CEO’s name, and sent a similar email to her (***** **). That was on 4/26/23, and to date I have received no response from the company. To receive zero customer support for a purchase this size is unacceptable and highly suspect. I definitely feel defrauded, and can’t even post a bad review and warn other potential customers. The company has no team information online, no contact info (except a sales account), and unreachable employees. I depended strongly on reviews, which were manipulated. I want my money back, as they TWICE assured me of results (at no point did anyone say YOU MAY NOT EXPERIENCE A POSITIVE OUTCOME. At this writing, nor is it published on their website). All told, I paid them $21,200. I have all emails.

  Business Response

  Date: 08/03/2023

  With our full due respect, our customer service staff communicated with this senior buyer multiple times. It is an untruthful statement that "To receive zero customer support for a purchase this size is unacceptable and highly suspect." 

  As a manufacturer of the OTC medicine devices, we never can promise a 100% efficacy for all buyers and for all health conditions. The manufacturer cannot be blamed for not informing customers about "not 100% effective". Even the best doctor, she/he cannot promise to treat all patients with any conditions to be 100% effective. So do the pharmaceutical products, either prescription or the OTC items. We hope this senior buyer has the common sense. 

  From the senior buyer's statement, it is easy to see that each purchased item was used for more than 6 months before the buyer was stating that the products were not effective. It was long passed the return period. The manufacturer has the right to honor the normal commercial practice. Historically, we observed that more than 97% purchases were happy purchases. We are very pound that Tesla BioHealing products with such a high safety (0% adverse effects) and high efficacy (97% satisfaction) rate have benefited so many individuals (about 40,000) who have unmet medical conditions. The complainer could be one of the 3% buyers - we are sorry about that. We just cannot help 100% buyers for their unknown health conditions.  

  Customer Answer

  Date: 08/14/2023

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  I am very dissatisfied with the company’s response, but not surprised considering their failure to respond to my initial concerns. Their response not only contains false claims, they failed to address why they removed my negative reviews and show no other negative reviews on their website. I would like to see their records of “multiple” communications with me. They only contacted me enough times to upsell me. After there was no more premium product to purchase, they became unavailable. I would also like to see evidence of their 97% success rate. With such a high success rate, it’s uncanny that two people in my immediate family with far different histories fall within that 3%. They also didn’t address why they ARE so unavailable - no phone numbers, no email addresses, no principals on a website. A  private company can make all kinds of claims and lean on artificial results when they don’t have to answer to the SEC. Please let me know if I am able to rebut these claims, minimally online if I am unable to do it anymore via a case. 
  
  
  Regards,
  Complaint ID: 20245485
   
  
  
  
   

  Business Response

  Date: 09/14/2023

  Dear BBB Staff,

  Thank you for facilitating the communications with our customers. 

  As reported by Ms. ***, **** *********** could not respond to her email on 4/12/2023 as Lisa was no longer working for the company at that time. We are sorry about the inconvenience caused to Ms. ***. 

  Statistically, 3% was a small percentage. Among so many users (about 40K), the 3% would mean more than 1000 people. Life force energy may act differently among so many different kinds of people with so many genotypes. It would not be a big surprise if the mother and daughter were two of the 1000 people. In addition, as we learned from the clinical study participants, she/he might not notice the benefits, but her/his body energy level was increased based on the laboratory test after she/he used the Tesla BioHealing products. The long-term health effects could come slowly (subjectively feel), particularly for these who have a healthy body to start with, like Ms. ***. 

  As a company, we must do our business consistently by following our online published return policy. If Ms. *** to check the safety of our products, she can google "side effects of Tesla BioHealing device" - she might not get any relevant report. Our products have a clean and clear safety history. If Ms. *** likes to test if she and her mother can get benefits from using the strong life force energy, she can visit one of our Tesla BioHealing MedBed centers published in our website. We can arrange for her to stay for three days/nights free of charge. Our center customer care specialist can help to test Ms. ***'s bioenergy level before and after she used our MedBed powered with our MedBed generators. Thank you.