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Business Profile

Landscape Contractors

Sullivan's Landscaping and Maintenance

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Sullivan's Landscaping and Maintenance's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sullivan's Landscaping and Maintenance has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/10/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Please find attached the invoice and my complaint letter sent to *** ******* on 16 July 2022, which I stated the date incorrectly in my correspondence to them regarding their invoicing. Basically, this is the grievance we have regarding the bill:

      Cat,

      I am writing back to dispute the excessive extra labor charges billed today, 17 July 2022. The excess charges were not disclosed to me when I asked ******* for the amount to be charged prior to authorizing the repair of our backflow pressure valve when I was called on 11 July 2022. ******* was not able to initially tell me the charge, however, she returned a second phone call with a quote for $150.00. Additionally on either date neither you on 6 July 2022 who returned my initial call nor ******* on 11 July 2022 disclosed extra hourly fees on top of the service charge of $75.00. The extra technician served as a driver and interpreter and the overall job on either occasion was not as lengthy as you are stating in the invoice. For example, the initial call lasted less than 10 minutes, I had already sent photos prior to the call and had diagnosed the problem myself which I stated, and than was told they couldn't repair it, and the 2nd visit is strongly questionable since the crew left for 30 minutes, returned and remained parked in my driveway for an extended period of time after the job was completed to eat lunch and wait for a call for their next job. To top off the whole experience, they timed my first station #1 to run for 6 hours. I was absolutely horrified to find my garden bed had been running water for the 3-1/2 hours before I discovered it.

      Overall, the work was excellent, but this bill leaves me angry and mislead. Please correct the issue.

      Sincerely,
      Jennifer Horsley

      As of this date, no representative from Sullivan's has responded to this email and Virgil called them today and they lied to my husband about what had transpired regarding the work. They claim they gave us a discount, which is false.

    Sullivan's Landscaping and Maintenance is NOT a BBB Accredited Business.

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