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Business Profile

Tour Operators

4 Seasons Tours & Travel

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/18/2023

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was scheduled to travel on the Egypt and 3 Night Nile Cruise trip from October 14-25, 2023, with 4 Seasons Tours and Travel. On October 11, Barbara *****, owner of the travel company, called me to inform me that she was cancelling the trip claiming people were cancelling due to the war in Israel. On October 13, I called Ms. ***** about filing a claim with the travel insurance I purchased and was informed by her that OAN would reject the claim since the war was not in Egypt. I then asked if I had lost all that money, and Ms. ***** replied, rather cavalierly in my opinion, "Didn't you ever lose money?" I told her that I would go on the trip with just one other person since I did not want to lose that money. She stated that some people still wanted to go on the trip, but it wasn't worth it for just 5 people. On October 23, I called Ms. ***** to inform her that I would file a claim with OAN stating that I wanted to go on the trip, but it was cancelled due to no fault of my own. My claim was rejected, and I have not heard from Ms. ***** since. Since it was her decision to cancel the trip and offered no options to recompense me for my loss, I feel she should refund my $5124.00 I paid her for it.

    Business Response

    Date: 01/10/2024

    Miss ****** has been refunded $575 - her initial deposit of $500 for the tour to Egypt and $75 for the amount she paid for the roundtrip transportation to Newark Airport in Newark, NJ. 

    Customer Answer

    Date: 01/10/2024

    Better Business Bureau:


    I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
    **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.

    I am rejecting 4 Seasons Tours & Travel’s offer of $575 to close this complaint as that is only covers the deposit and limo to the airport. I paid for the Egypt trip in full and request an additional $4549. Attached are copies of the checks I sent to 4 Seasons Tours & Travel. Check 0964 is for the deposit of $500 and check 0970 is for the balance of $4624 including the cost of the limo.  Thank you


    Regards,
    Complaint ID: 21024741
     



     

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