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Business Profile

Batteries

NextBatteries

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Batteries.

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/03/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 10 Motorola portable radio batteries on 07/18/24 for the amount of $339.45. The batteries were never shipped. I have multiple emails where they claim to have shipping issues and they say they will ship next week. Next week never arrives as I have not received any batteries. I have emailed them on 08/05/24 and 08/15/24, with the same excuse about shipping issues and they will come next week. Today 09/03/24 I sent another email and they reply that I canceled my order of which I never did. They claim they are going to refund my money back to the credit card and I doubt this will occur. I either want the money refunded to my credit card or the 10 batteries.

    Business Response

    Date: 09/07/2024

    Subject: Refund Processed and Complaint Clarification

    The customer was issued a full refund within 24 hours, with the Acquirer Reference Number (ARN) 82305094249000036696163. Proof of the refund is attached, and the same was provided to the customer. We are unclear as to why they are filing complaints after receiving all necessary information.


    Thank you.

    Customer Answer

    Date: 09/11/2024

    Better Business Bureau:

    Their response is not really accurate.  They never attempted to reach out to me until I filed the complaint with the BBB.  With that in mind, I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

    Regards,

    Complaint ID: 22234071

     

     

     

  • Initial Complaint

    Date:08/14/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I payed for a battery for my camera a long time ago expecting to get it in a week because that’s what the expected delivery date was, but have yet to get it in the mail.

  • Initial Complaint

    Date:04/25/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 9, 2023 I ordered a laptop battery from Next Batteries and paid $68.90. As of today (April 25, 2023) I still have not received the battery. I exchanged multiple emails with the company and each time they said it was scheduled for shipment "early next week". Finally, on April 20, 2023 I sent them another email to let them know I have not received the battery, and could they just refund my money. I have not received any further communication from them not has my money been refunded.

  • Initial Complaint

    Date:02/16/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My company ordered some replacement equipment about 2 to 3 weeks ago and paid 60$ for expedited shipping. When we call to get some type of update or resolve the issue of getting our equipment, they start to explain the exact opposite of what their shipping policy is. They will not escalate the call for resolution and they rush you off the phone. You can try to call back for a different person but you can't, no matter who calls the company.

  • Initial Complaint

    Date:12/01/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have asked for a refund twice. I ordered the product then sent an email the next day to cancel the product. I received an email about 2 1/2 weeks ago that I was going to receive a refund I had to call again and was also told that I was refunded, but my credit card has never been credited. I want my money refunded for a product that I never received and that I canceled the next day after ordering.

NextBatteries is NOT a BBB Accredited Business.

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