Complaints

This profile includes complaints for Superior Concrete Coatings's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Superior Concrete Coatings has 2 locations, listed below.

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  Superior Concrete Coatings

  27403 Walking Run Milton, DE 19968

• 

  Superior Concrete Coatings

  16484 Four Leaf Dr Lewes, DE 19958-4575

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/18/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  received contract #1406 on 2/11/2021 for $2783.00 to apply coating to patio;
  grind existing concrete
  repair and fill all cracks and imperfections
  remove all debris from the substrate
  apply base coat of polyaspartic
  broadcast vynle chip until refusal
  top coat floor with clear polyaspartic with gripper
  i signed & returned the contract & deposit to ****** ****** ************ he put me on the schedule for February 22, 2021
  the work was completed
  Summer 2022 began to see some small blemishes
  time went on they got bigger
  on 11/7/22 emailed Mr. ****** with the issue
  responded same day - said he would send someone to look
  11/26/22 emailed Mr. ****** again saying the problem was getting worse & asking if he had looked
  he responded right away said he would stop & look on Monday
  November 28, 2022 I emailed -asked if he had looked
  he responded right away - said he had to go out of town & his superintendent was going to look the next day
  12/8/22 i emailed "did you ever look"
  He responded..."Yes, I did. It looks to have a lot of dirt on it. I think it just needs to be cleaned off"
  My response -what are you talking about, it is buckled up & peeling off
  his response was that his guy must have come to the wrong place & he would come look himself
  12/8/22 i sent a picture of the area
  his response "ok. He didn't tell me about that. I will fix it."
  3/29/23 i emailed..when are you going to fix it?
  4/3/23 his response "We can do the repair next week. Not sure the day yet."
  4/4/23 I replied OK
  5/2/23 my email just said ????
  6/18/23 my email my email- when will you do the repair
  No response
  7/2/23 my email - common courtesy would get me a reply
  his response" I apologize. I will be back in town and would be glad to come by the week of the 10th."
  7/23/23 my email says it is getting bigger & you never show up
  The area continues to get worse & worse and Mr, ****** continues to ignore my problem
  His advertisement does state that he gives a lifetime warranty
  I just want it repaired