We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Heating and Air Conditioning

Cochran Oil Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/24/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Cochran oil is fraudulent, corrupt, and preys upon the unsuspecting elderly. Not only do they not fully explain to elderly customers that the monthly budget amount they pay for heating oil will NOT cover the cost of their heating, but on March 13th they delivered 100 gallons of heating oil to *** ***** ***** ** *** * **** **** ********** ** ****** We had both called the week prior to confirm that she was taken off the automatic billing plan, and that NO MORE heating oil would be delivered. This was confirmed with multiple customer service representatives, and Cochran Oils internal system still shows a STOP on all heating oil deliveries. However, they still delivered 100 gallons of oil, and billed Ms. ***** $425. After multiple calls and complaints, they refuse to remove the erroneous charges, and they want to charge an ADDITIONAL $675 to remove the unwanted oil. This is the main complaint. $425 for the 100 gallons of oil should be removed immediately from Ms. ****** account. Cochran oil should also remove the oil free of charge immediately.

  • Initial Complaint

    Date:11/24/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Cochran Oil & Propane installed and serviced LP Gas tanks at the homes in the Officer's Row and Canal District being developed by Rockwell Custom Homes until the conversion from LP to natural gas lines could be completed. Once the conversions began, Cochran began removing tanks. We had been told by Cochran that we would be reimbursed for the LP Gas remaining in the tanks. However, after Cochran began removing tanks, we were told by Cochran that reimbursement would be offset by tank removal fees. We contend that the agreement for the tank installation was made between Cochran and Rockwell (see example attached), that we should therefor not be responsible for removal fees, and that we are owed the refund for the gas remaining in our tanks. We have sent individual and collective letters to Cochran (examples attached), but have not received replies in any form. We have also informed Rockwell of our position (see attachment); however, it is Cochran who is withholding our reimbursement.

  • Initial Complaint

    Date:10/18/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Called 9/22/22 to have 2propane tanks removed from our address (new heat pump and AC installed on 9/21/22). Tanks were removed on 9/24/22. Called on 9/26/22 to find out when they were going to reimburse me for the propane in both tanks and how much. Come to find out that they charge $300 to remove the tanks. I was told that it was in my contract that I signed. NEVER signed any contract and always paid my bill ASAP. I thought I was going to get a check for $385 not $85 because I did not sign a contract with Cochran Oil. Called again on 10/4/22 spoke with ***** said she was crediting my Visa for $85 (was not happy about this since we are Senior Citizens living in a fixed income). As of this date 10/18/22 I have not gotten anything from Cochran Oil .
    I received my VISA statement today and no credits from Cochran Oil. Very.bad business.
    Thanks for your help.

Cochran Oil Company is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.