We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Heating and Air Conditioning

Family Heating & Cooling, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

This profile includes complaints for Family Heating & Cooling, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Family Heating & Cooling, LLC has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/20/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Better Business Bureau:




      I have attached a video of the owner looking at my heater you can see that he turns to the left an shuts off the power to my unit. So he didn’t notice it was shit off he shut it off. Also he didn’t even really look at it or test it again I have attached the video. So he has also lied to you so why would I allow him to come back into my home. Yes I got a 2nd opinion as when he looked at my unit outside he saw it was leaking oil which means it was losing Freon an the lines needed replaced an IT IS STILL AT THAT TIME WAS UNDER HIS WARRANTY he gave me when he installed my unit less than 1 yr ago. He can keep his money but I want all customers to be aware he is a scam an isn’t an honest company. 




      Regards,


      Complaint ID: 18052216


       



       


       

      wanted to come repair my unit. I caught him in 2 lies so I don’t want him in or near my home. As he is dishonest an not trust worthy!

      Business Response

      Date: 09/20/2022

      I went to homeowners house and found the motor inside not working properly. I advised she may need a blower motor.  At a cost of about $700 dollars. We didn’t install the furnace so the furnace wasn’t covered under warranty.  She had a second opinion come and say she need some other work done.  She didn’t give us a heads up we could be wrong on our diagnosis.  She went ahead and used another company with out trying to have the issue resolved with us.  We will not refund any money as we never charged her for the diagnostics.  And she never gave us due process to correct our issue.

    Family Heating & Cooling, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.