Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/25/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Door to Door sales person lies about contract and making 4 payment and then you can cancel services. I made 4 payments for 4 services and tried to cancel. He lied or the rep on the phone is lying and says the initial 1st service does not count to the 4 payments and i have had 4 services. They want me to pay $210 to cancel. Not only do their pest services high in cost compared to local companies, they do not have local offices. I told the rep on the phone ill pay once the lying sales person knocks back on my door and can explain why he lied to get sales. The sales person only works during the summertime. They have terrible customer service and lie. Their vehicles are not owned, they are leased and their employees are not local. They lie to scam you into a contract without knowing the actual facts I was also told by the saleman, i could cancel at anytime if i wanted to. He told me this because i was weary of even getting the services done. They lie to you and scam you. Check all the complaints on their Facebook page. Its the same thing over and over again. I fell victim to.

  Business Response

  Date: 01/28/2025

  Hi ******* 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these where information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best, 

  Customer Answer

  Date: 01/30/2025

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  Complaint ID: 22857229
  
  

  
  

  
  

  
  

   

  
  

   

  
  

   

• Initial Complaint

  Date:12/16/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 6, 2024, I was aggressively sold on a service for pest control. The gentleman was going door to door and told me there was no cancellation fee. He even explained how the contract stresses that you’ll only be charged for the services that you received. The service was completed two days later and it didn’t work. I complained and they came back out 3 more times and none of the services worked so I called to cancel. They then told me I would be charged $200 for account closure and then told me that was different than a cancellation fee. I couldn’t believe it. I told them that I absolutely refuse to pay any more money for a service that didn’t not work. I already paid $139 in July and $179 in August. Now they’re threatening to send the account the account to collections and they’re calling and emailing me constantly.

  Business Response

  Date: 12/17/2024

  Hi ****, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these where information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best, 

  Customer Answer

  Date: 12/17/2024

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  Complaint ID: 22695239
  
  

  
  

  
  

  
  

   

  
  

   

  
  

   

• Initial Complaint

  Date:12/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Services started off great as I just wanted to reduce the bugs/nest around my home. After a few months they offered a "free inspection" that was part of my service agreement. During this inspection I was told I had a problem with mice in my attic that has been going on for "a few years" and would be about $1800 to $10,000 to rectify depending on how I wanted to address it. I decided to get both a 2nd and 3rd opinion both of which said no such thing. 2nd opinion said they found NO EVIDENCE of mice. This company attempted to scam me and when I requested a cancellation of my service agreement this led to a 20 minute conversation of trying to convince me to stay with them and offering to provide services for cheaper. Why was it not until I mentioned the $10,000 quote did the solutions team become desperate to retain me as a customer? In order to end my service agreement EcoShield informed me there was a $300 charge. So they tried to scam me, then think I should remain a customer, and then believe I should pay $300. Being dishonest about a problem for a companies financial gain is highly inappropriate and wanting to charge me a fee to cancel because of it is outrageous.

  Business Response

  Date: 01/01/2025

  Dear *******,

  Thank you for reaching out with your concerns. We understand your frustrations, and I want to assure you that transparency and customer satisfaction are top priorities for us.
  
  When you signed up for our services, the terms, including the annual commitment discount payback, were clearly outlined and agreed upon through our comprehensive onboarding process. This process involved a thorough explanation of the agreement by our sales team, your signature to confirm understanding, and a follow-up text verification where you responded with "yes" to acknowledge and agree to these terms before services commenced. Attached to this message, you will find a copy of your signed agreement and the verification confirming your understanding.
  
  Regarding the inspection and rodent concerns, our intent is always to provide thorough and accurate assessments of potential issues. We would like to understand more about your concerns with the inspection findings to ensure everything aligns with our high service standards.
  
  Should you choose to proceed with cancellation, we respectfully remind you that the annual commitment discount payback applies as outlined in your agreement. Please let us know if there’s anything further we can do to address your concerns or if you would like us to review this matter in greater detail.

  Customer Answer

  Date: 01/01/2025

  Better Business Bureau:

  
  
  
  

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  
  

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  Regards,

  
  

  Complaint ID: 22617598

   

  My Response:

  Ecoshields response does not resolve my issue. I am fully aware of the service I signed up for. An inspection of my home was provided (a service within my subscription) and I was verbally told I had a mice issue and recommended to have an additional service that would cost $1800 to $10,000 to remedy the issue. I sought both a 2nd and 3rd opinion who did not agree with this issue or recommendation. I have attached the report from the Ecoshield service that was provided which listed nothing about what I was verbally told during the inspection and none of the photos taken of the issue. My reason for cancelling is because I do not believe Ecoshield was honest in there assessment of a mice issue as they failed to provide evidence of this but attempted to encourage a remedy that was not necessary and would allow them financial gain. I believe this should allow me to cancel and seek services elsewhere without a fee since Ecoshield was the party who did not manage my subscription appropriately or with honesty. 

  Business Response

  Date: 01/16/2025

  Dear ********

  While our intention is always to provide honest and transparent service, we understand your frustration and do not wish for you to feel stuck in a situation that does not align with your preferences or comfort. We have reviewed your concerns thoroughly and, as requested, have closed your account with no balance due.
  
  We appreciate the time you’ve taken to provide feedback and will use it to improve our processes and communication.

• Initial Complaint

  Date:09/17/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The salesperson from eco shield came to the door and asked that they can perform pest control service for half price. They will waive the $300 fee. Once the service was performed and credit card was provided, the sales person signed up for the yearly contract with my knowledge. When recieved a call for next service, i asked i did not signed up for any additional services. The rep told me i will be charged $300 a cancellation fee.

  Business Response

  Date: 09/19/2024

  Hi There, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these were information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best, 

• Initial Complaint

  Date:08/28/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company’s representative was completely dishonest. He claimed our neighbor (turns out they didn’t) had called them to address an ant problem and thought since they were already there, he could offer us a great price. A thousand different ways I asked him to confirm the yearly price was $239.00, plus tax, to which he repeatedly assured me it was, and I signed up. The representative presented his tablet for my signature, and I was promised a copy of the contract when he got to the office, which never happened. One month later, another charge for the same amount appeared on our credit card bill. When I contacted Ecoshield to inform them they had made a mistake, they claimed I must have misunderstood the representative and then sent me a copy of the contract, which in no way resembles what I was shown on the tablet and now had add on quarterly subscription costs. Of course, I cancelled their service immediately but now the business is threatening (or extorting might be a better word) to send me to collection if I fail to pay their cancellation fee of $318. One only has to look at other consumer complaints to see this vendor continues with this unscrupulous practice and fraud. My story is in no way unique and other consumers’ stories mirror my own. It is questionable whether the two “treatments” done to my foundation and grass by Ecoshield, were anything more than water since there was absolutely no change in the ant population, and they might have actually gotten worse. Sadly this company continues to go unchecked and operates in many states. I can’t understand a franchise business plan that includes unscrupulous hard-sell tactics, knowing it will result in zero satisfied customers or repeat business. What I want from Ecoshield at this point, is for them to stop their attempts to collect their made up $318.00 cancellation fee. There is no basis for it, nor any idea what it represents.

  Business Response

  Date: 09/12/2024

  Hi *****
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these were information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best, 

  Customer Answer

  Date: 09/16/2024

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  Complaint ID: 22211966
  
  

  
  

  
  

  
  

   

  
  

   

  
  

   

• Initial Complaint

  Date:08/16/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is not a contract dispute; this is a blatant case of deceptive sales practices that is being perpetrated by skilled scammers who prey upon the vulnerable. May 23, 2024 a representative with Ecoshield Pest Control rang my doorbell. Upon answering the door, this salesperson went into a sales pitch about their eco friendly insect/pest control treatments. He explained that he was offering me an introductory 1X treatment that normally would cost $489 but I could get it at a special discount of $189. I now know that he was artificially inflating the “normal” price to give the illusion that a great deal on the service was available. I agreed to the 1X service. He stated he needed to get my signature on a disclosure form that listed out the type of chemicals they were using and was also a receipt. We were outside at the time and the “paperwork” was on an iPad. Because of the sun’s reflection I could not read the “disclosure/receipt”. At no time did the sales rep ask me if I would like to sit down and read what I signing nor did he let me hold the iPad. I signed anyway to my dismay. I paid $189.00 with my Visa Credit Card.
  A few days later, an Ecosheild technician arrived and applied a treatment. The treatment was ineffective. I doubt any active insecticide was ever applied. I suspect it was inert ingredients.
  Ecoshield started harassing me and said I had not signed a “disclosure/receipt” instead I signed a one year contract for additional services. I called Ecoshield at 302-402-5223 to cancel the contract. I was told I would need to pay a $300.00 cancellation fee.
  This clearly falls under Delaware Title 6, Subtitle II, Chapter 25 Prohibited Trade Practices. Specifically article 2532.
  I am 91 year old retired disabled military veteran. I am the primary caregiver for my wife who has aggressive Parkinson's Disease.
  I am not asking for a refund of my $189.00. I am asking that EcoShield stop harassing me and cancel the contract.

  Business Response

  Date: 09/06/2024

  Dear ******

  Thank you for reaching out to express your concerns. After a thorough review of your account and the situation, I would like to confirm that the initial service charge of $189 has been refunded, and the $300 annual commitment discount payback has been waived. There are no other charges remaining, and your account has been closed.
  
  We appreciate your feedback, and no further action is required on your part. Should you have any additional concerns, feel free to contact us.