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Business Profile

Airport Transportation

Delaware Express Shuttle, Inc.

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Joseph B

    Date: 11/26/2024

    Me, my wife, and a friend had a horrible experience on Saturday at the hands of Delaware Express. We had reserved a bus trip to NYC that was to leave from Christiana Hospital at 8 a.m. The bus arrived with a flat tire and there we sat loaded on the bus waiting for another bus to come for us or for a repair service to change the tire. At 9:10 a.m. I bailed out and am hoping to obtain a refund. My wife and her friend stuck it out and finally got on the road around 10 a.m. (2 hours late). The replacement bus was awful, there were no seatbelts, many of the seats were stuck reclined or could not be reclined, the light in the bathroom did not work and the cell phone charging ports did not work. The first bus was also old and was is disrepair; there were no charging ports and the toilet would not flush, good thing that bus was not used after all.
    Two years ago my Wife and this same friend took a Delaware Express bus trip to NYC with the Newark Senior Center. That bus broke down just prior to the return trip and Delaware Express did not send a replacement, therefore 40 some seniors were left stranded in NYC. The stranded passengers had to either find accomodations in NYC that night or find another way home. Fortunately my wife, her friend and two others hired a limo at exorbitant cost and got home around 4 a.m. the next day.
    The bottom line is: Delaware Express is a horrible company that obviously does not maintain their aging bus fleet, and does not care about customer service. I warn everyone to never hire this company for any transportation needs.

Delaware Express Shuttle, Inc. is NOT a BBB Accredited Business.

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