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Business Profile

Auto Services

The LunchBox Garage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/16/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    October 6, 2021 , 10/7/2021, 1/11/2022 , 3/17/2022, 5/31/2022 and 7/26/22. I had work done on my vehicle. I had a flex pipe installed 10/6/2021 and it broke had to take back to the shop due to the fact it was installed incorrectly. On 3/17/2022 I had a oil seal and tune up done on my vehicle. I called the shop to inform them I was getting a misfire code and could they check my spark plugs, I was told by ***** it was not my spark plugs I needed Soleniods done which I did on 5/31/2022. I was still having the same problems so I called the repair shop to see when I could bring it in. I was told I could drop it off which I had the vehicle towed. i asked them to check the oil seal and the spark plugs. I picked my vehicle up on 7/26/2022 and asked ********* the owners wife is everything okay she stated he did not know. I lefted the shop and only made it into Wilmington and the car broke down, I called the shop ********* stated I told you the engine was blown which she did not my car was not in that shape when I had it towed to the shop. If the engine was blown why would she let me drive off? I was able to drive my vehicle before I sent it to the shop. Ans she hung the phone up in my ear when I called back complaining asking what they did to my vehicle. She claimed It had no oil and said it all leaked out. how when they did the seal on 3/17/2022, and I checked my oil it stated 67% plus I checked the dip stick.

The LunchBox Garage is NOT a BBB Accredited Business.

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