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Business Profile

Business School

Dawn Career Institute LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/28/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I enrolled for Class A CDL 03/23/advertised as an accredited institution, BBB, ect. The tuition was funded with FAFSA & PELL GRANT in the amount of over $10,000.00. I experienced months of little to no training, range instructors that were unqualified, using range time to hang out in lawn chairs by a shed on range site, verbal abuse in the form of profanity used by range CDL instructors, even innaproiate questions in a sexual nature directed at me by 1 of their range instructors. I have complained about this & experienced retaliation in the form of non instruction, bad treatment, passive aggressive behavior or intentional neglect & non instruction on the range of a Class A vehicle. I have had meetings with their director of education; ***** ******, the owner of this facility ***** ****** & director of CDL range; **** concerning this, yet I continued to endure this terrible treatment. I ultimately had 2 CDL road tests which I was not properly trained or prepared for (located in Schneckville P.A. a 4 commute, round trip I had to make to their independent testing site) I attempted to do this 2 times & pleaded with staff to help me prepare but they showed no interest. I failed 2 tests so far. Range instructors told students "we set u up for CDL test in P.A. because DE DMV has a waiting list of 6 months or more". I learned later this was untrue & false. The DE DMV's has a waiting list of less than 1 week & has always been the case to test CDL class A. My last test took place in November. I am very concerned the person setting up future DE DMV CDL road test to acquire my Class A CDL will not do this. students now tests in DE. Staff not concerned with contacting me or preparing me for my 3rd attempt/ or setting up a future CDL test. I have called the school many x's since my last test, numerous emails asking for assistance. I have a FAFSA govt. loan to pay back 01/07/24. I believe this schools only concern is financial gain. I need assistance with this situatn.Have docs.

Dawn Career Institute LLC is NOT a BBB Accredited Business.

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