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Business Profile

Computer Software Developers

Emerald Cove Media LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/10/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Yesterday I went on to an official looking site…travel.state.gov and followed the info to renew my passport got to the end after answering the DS82 form questions and it asked for my credit card payment. I did and it said printout the form, sign it and you will receive your passport. I was charged $38 and I thought whoa the cost went down? Then I receive the email from passportUSA invoice #540029 Charge for $38. After printing my completed form…it says send a check for $130. How devious and clever of these scammers to market under the guise of an official sight. I want a refund and also my information deleted from their site and records. I have never had to fill out BBB comment. I am hoping you can follow up on this compliant and also hopefully penalize them. I tried all of their sources to contact them directly but they lead no where. My name is

Emerald Cove Media LLC is NOT a BBB Accredited Business.

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