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Business Profile

Education

GRAYSTONE TRADING LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/22/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    01/11/2024 I joined the Graystone Trading options trading program. I was given false information during a sales call and advertising that the company failed to deliver. I attempted many times to resolve this issue through proper means directly with the company, and they refuse to honor their refund policy. The services provided by the company do not match what they advertised, or what they claimed during a recorded call. They are aware of their false claims and refuse to honor their refund policy. This is an egregious business practice that needs to be addressed

    Business Response

    Date: 02/24/2025

    Dear Better Business Bureau Representative,

    Thank you for the opportunity to address the concerns raised in Complaint ID 22843112. We take all customer feedback seriously and are committed to resolving issues in a fair, timely, and transparent manner.

    After reviewing our records regarding the customer’s concerns about the Graystone Trading options trading program, we would like to clarify that a full refund was issued on January 29th of 2025. This refund was processed in accordance with our established refund policy and addresses the financial aspect of the matter. We communicated to Trevor that the refund was initiated at that time.

    Please be assured that we continuously review our communication and promotional materials to ensure accuracy and clarity. Thank you for your attention to this matter.

    Sincerely,

    Graystone Trading

    Customer Answer

    Date: 02/24/2025

    Better Business Bureau:


    I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. They have refunded my money. I have no way of knowing if they have discontinued their false claims during advertising or during the sales process, but I will never refer this company to anyone. Thank you for my refund. It took extreme action to get, but the issue was resolved. 





    Regards,



    Complaint ID: 22843112




     


     


     

GRAYSTONE TRADING LLC is NOT a BBB Accredited Business.

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