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Business Profile

Exercise Equipment

Harison Fitness Ltd

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/20/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July29, 2024, I responded to an ad on Amazon for a “Harison Electric Inversion Table for Back Pain” and the price was with tax around $375. I received the package the next day and put 90% of it together before I noticed that there were no electric outlets or wires there. I called Amazon and was instructed to contact the manufacturer, Harison Fitness. I called and left a message and on Monday morning I received a return call from “*****”, the manager at Harison. On that morning call, I related the issue with ***** and he then offered to me to swap my non-electric machine (Model HR-407) for the electric model (HR-409) and to give to me a coupon for $50 towards a future purchase. Later that afternoon, I received an email from ***** which, in essence, rescinded his earlier offer and made a new offer: (1) I should return the non-electric HR-407 to Amazon and get a refund, (2) PURCHASE THE ELECTRIC hr-409 for @$750 plus tax, and (3) he would then send me a $50 coupon for further purchases.

    This is clearly a bait and switch fraud. I did not get the benefit of the bargain, and is clearly a violation of Federal Trade Commission as well as a violation of the Consumer Fraud and Deceptive Business Practices Act.

Harison Fitness Ltd is NOT a BBB Accredited Business.

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