Complaints

This profile includes complaints for GOLO, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  GOLO, LLC

  4051 Ogletown Stanton Rd Sabre Bldg Newark, DE 19713-6109

  
• 

  GOLO, LLC

  203 Gabor Dr Newark, DE 19711-6630

  
• 

  GOLO, LLC

  7370 Dean Martin Dr Las Vegas, NV 89139-5948

• 

  GOLO, LLC

  915 Heald St Wilmington, DE 19801

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took GOLO Release supplement for trial period and didn’t see any results. Then I read online that sometimes it takes longer. So I ordered another three month supply. What happened next is I started to feel extremely tired and lethargic when taking the Release formula. I also had a huge drop in my blood pressure and heart rate. Just felt really sick, tired and unwell. Also had an increase in urinating and unable to control it which did not happen until taking the product. So I stopped taking and feel much better. I reached out to the company for a refund of the 2nd order(bottles not opened) and they refused to offer me a refund even if product was returned. My friend also tried GOLO and now has developed Chronic Kidney Disease and has the same symptoms as I do. I am going to see a medical doctor and have a full health check up. I feel that this product is very unhealthy and can cause permanent damage to your health and internal organs. Something needs to be done!!

• Initial Complaint

  Date:10/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used GOLO for quite a few months with no results. I adhered to a better daily diet as well as a life style change with no noticeable results. Using the product as recommended, I would lose 1 or 2 pounds and then gain them back in a few days. When I called, I was offered additional supplements at an additional cost. I have since stopped taking this product . I have now transitioned to another weight loss program and am already seeing positive results without the expensive GOLO price tag.
  
  

• Initial Complaint

  Date:09/28/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Charge on US Bank account: $140.35
  Date of transaction: 18 September 2024
  
  This is a fraudulent claim - I did not authorize use of my credit card for any type of pills, diet or otherwise. I am not familiar with GOLO, LLC. Note that credit card was reissued by US Bank about a week ago. Charge was reversed while "pending" in bank account.

  

  Business Response

  Date: 10/07/2024

  This order was placed through our website but was cancelled and refunded before it shipped. The customer received a full refund. 

• Initial Complaint

  Date:09/04/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order ID is AT135841. I ordered a Aero Trainer. I received the package with the Aero Trainer and pump only. The Aero Trainer I received is defective. It will NOT stay inflated. I have emailed Aero Trainer support twice. I get confirmation emails they received the email and will get back to me. I have received NO response. I want to return this defective unit. It is defective and does not hold air. I do not want a replacement. If they do not respond to emails then that shows their service is horrible.

  

  Business Response

  Date: 09/05/2024

  I am so sorry that you had trouble with your Aerotrainer. I can see that you emailed us initially on Friday, 8/30, and then again Wed 9/4. GOLO customer service is closed on weekends, and this week, we were also closed for the holiday on Monday. Emails are typically answered within 48 business hours, so unfortunately, we are just now getting to your emails. I do apologize for the delayed response. 
  

  We sent instructions on how to return for a full refund; however, if you change your mind and would like a replacement, we can send that out as well, and a return of the defective unit will not be required. If you decide you would like a replacement, reply to the email that was sent today and we will get a new Aerotrainer sent right away! 

  Customer Answer

  Date: 09/10/2024

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  Complaint ID: 22240878
  
  

  
  

  
  

  
  

   

  
  

   

  
  

   

• Initial Complaint

  Date:08/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered Golo to lose weight. They put out all these ads how effective they are. I spent almost $60.00 on the pills. They are a complete scam. They did not work. They advertise a money back guarantee but refused my refund

• Initial Complaint

  Date:06/13/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Does not work as claimed. I purchased the GOLO food (so I would be eating the right foods and for portion control) My usual diet included mostly processed food (Lean Cuisine for example, lots of carbs, salty snack and 2 bottles of wine a day)
  
  Ate 3 meals a day following the Golo plan with Golo food, no snacking, drank only water and tea with lemon. Followed the program. I walk dogs, do yard work, housework, but do not belong to a gym. I am in my 70s and gained weight during covid. After 1 week I did not even lose one ounce. But even worse I was hungry most of time, I lacked energy, and was so tired all day- struggled to do my daily activities.
  
  I did not contact GOLO to complain or ask for a refund. I like the food and will eat it but there is no point of taking Release or following their diet program religiously. I does not work. How could I not lose by giving up drinking 2 bottles of wine a day

  

  Business Response

  Date: 06/25/2024

  When followed as directed most people start to see results within the first 2-4 weeks. The customer mentions that they didn't lose any weight after 1 week. We would suggest giving the program more time to see if it will work for them because 1 week is typically not enough time to know if any program is going to work. Additionally, when you make a big change to your diet such as removing processed foods, lots of carbs and alcohol, it can take your body a bit of time to adjust. This was most likely the reason that the customer felt tired and lacked energy. 

  We offer a 60 day money back guarantee on the GOLO for Life plan and Release however, it looks like this order was placed back in December 2023 so unfortunately, the timeframe for returns has passed. We would however, be more than happy to talk to the customer in more detail to try to assist. We can be reached at [email protected]. 

• Initial Complaint

  Date:06/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They're making it hard to get my refund!!!! Want all the crap advertising papers enclosed with bottles of Golo, and, will not pay return postage.
  It clearly does not work. It's a gimmick. Nobody saved the garbage advertisement papers so, that was a requirement of refund. Who knew?

  

  Business Response

  Date: 06/03/2024

  GOLO is proud to offer a 60-day moneyback guarantee. We do require that you return the GOLO for Life Plan booklet that came with your order when you are returning for a refund. This booklet explains how to follow the GOLO program. However, if there is something that you have discarded, simply add a note to your return authorization and send everything else back. Please feel free to email us [email protected] if you need further assistance on your return.  

  Customer Answer

  Date: 06/11/2024

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  I never received the booklet they are talking about but I did get "THE GOLO SMART CARD" I haven't discarded the sheet they are requesting! I followed instructions on bottle and followed smart card for meals. I was told if not all contents will return it would diminish my return amount this is my complaint. The only thing I disposed of was the box that it came in.
  
  Regards,
  Complaint ID: 21792405
   
  
  
  
   

  

  Business Response

  Date: 06/25/2024

  Initially you stated that you threw away the GOLO for Life plan booklet but in this most recent response you state that you did not receive it. Either way, as stated in our initial response, please use the Return Authorization that we sent to you on 5/31/24 to send back everything else that you have and we will process a refund without a deduction. 

• Initial Complaint

  Date:04/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to the co for a return refund on a product I had purchased because I am not 100% happy withthe product or service I was told GOLO comes with a 60 day money back guarantee on your first order that begins on the day that you receive your package in the mail. Unfortunately, you have exceeded this time frame and you are no longer eligible for a return. We do offer free support to all of our customers and would be happy to see if we can review how you have been following the plan and make suggestions to get you on the right track. If you would like to take us up on this offer, please reply to this email.

  

  Business Response

  Date: 04/30/2024

  Customer's order was placed on Sunday 4/21/24. Chose FREE shipping method, delivery for this option is 5-7 business days as is stated on the website. Customer emailed us on Wed 4/24/24 stating that he should have received his order in 2 days. Customer Service replied to him on 4/25/24 explaining the shipping timeframe for free shipping. He replied that this was unacceptable and requested a return. He was sent return instructions on 4/29/24. We will be happy to issue a full refund as soon as the order is returned. 

• Initial Complaint

  Date:04/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date purchased was Feb. 22, 2024 and item received on Feb. 26, 2024.
  
  $89.91 paid with my Visa on 2/22/2024
  
  Company offers a 60 day guarantee from the day you receive their product.
  
  I have tried contacting them through their website on 4/23/2024 and again by phone on 4/26/2024, and I get no response. They claim they will respond within 2 days, but they did not.
  
  They have deactivated my GOLO account and I can no longer access it....They state "once a return is requested, your account is deactivated". Which makes it near impossible to reach them.
  
  This company makes bold offers about satisfaction guarantee with a 60 day refund policy but does not stand behind their offer.
  
  This product also made me extremely sick....I had a bowel blockage, then bowel bleeding for 7 days, and still have upcoming testing being done...Endoscopy scheduled for May 15, 2024. Even with all that I didn't lose weight!
  
  100% 60-day money back guarantee advertised on their website @ https://www.golo.com/pages/home-t-240424
  
  Delivered on 2/26/2024 via USPS tracking number 9261 2902 3482 2103 8306 65
  
  I really want a full refund. I see on their website they want the remaining product returned, which is rediculous and they don't state that in their advertising....Plus they won't even respond to me now anyways.
  
  There are countless stories on the internet (and BBB) of this company doing the same thing to many customers. They are truly a sleazy company !!. It almost kiilled me and all I am asking for is what they offer....a full refund! I should be asking for a lot more....My ER bill is $9,000.
  
  There is no product left to return....They sent a 60 days supply, and it's been 60 days.

• Initial Complaint

  Date:03/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The phone number GoLo lists is a bad number 1 800 730 4656 and 1 800 530 4656. Tried to call to obtain refund authorization number. It just hangs up

  

  Business Response

  Date: 03/26/2024

  800-730-4656 is a valid phone number and is functioning properly. We have not had any reports of problems with this number and receive hundreds of calls each day. 

  The second number listed is incorrect. It is 888, not 800. 888-530-4656. This number is also functioning properly. 

  I have reviewed this customer's account and she emailed us on 3/25/24 requesting a return. We responded that same day with a return authorization. Once the return package is received, we will process the refund for this customer.