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Business Profile

Heating and Air Conditioning

Boulden Brothers -Plumbing, Heating, Air, and Electric
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/11/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:


    I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
    **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.

    The Boulden Brothers website has nothing about business hours that could be found. The Heating & Air page includes statements such as, "No matter what the problem is, it’s always best to call Boulden Brothers right away, so we can resolve your issue as fast as possible." And, they have their hours showing on a Google search as "Open 24 Hours". I had called Boulden Brothers first, with the expectation that my old furnace would need to be replaced. When I finally heard back from Boulden Brothers, I had gotten confirmation that the old furnace was shot, but had not yet made arrangements for a replacement. The disputed $19 was not for any equipment or labor, and was unrelated to any work performed. This deplorable customer service has meant that my new furnace had been installed by another company.


    Regards,
    Complaint ID: 18557309
     



     

    Business Response

    Date: 12/14/2022

    This client called after normal business hours on Saturday. Our CSR called him the next morning immediately. The client stated that he already had someone perform a diagnostic and wanted to set up an appointment for a Project Manager. At that time, our CSR advised him that she would be happy to set up an appointment, but he had to take care of two missed payments that we have been trying to collect, before we could send someone out. 

Boulden Brothers -Plumbing, Heating, Air, and Electric is BBB Accredited.

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