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Business Profile

Home Health Care

PTI Health

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Health Care.

Complaints

This profile includes complaints for PTI Health's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

PTI Health has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • PTI Health

      560 Peoples Plz Ste 178 Newark, DE 19702

    • PTI Health

      100 Biddle Ave Ste 200 Newark, DE 19702-3983

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/02/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Better Business Bureau:




      I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.


      **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.









      Regards,


      Complaint ID: 21505891


       



       


       

      Business Response

      Date: 04/03/2024

      The customer contacted us and claimed our employee broke her door latch.  Although it seems unlikely that a person who is operating a door normally by turning the latch with his hand (not trying to break into a house) could break a well maintained and functioning door handle, we offered to send the customer $50 to replace an item that can be bought at any online site or hardware store for $25.  In addition, we offered another $25 to compensate for the five minutes of time to remove a few screws to install it. 

      We are sorry that the customer doesn’t feel this amount is sufficient to replace the handle. Obviously we disagree. 

    PTI Health is NOT a BBB Accredited Business.

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