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Business Profile

Mailing Services

USA2GEORGIA LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

This profile includes complaints for USA2GEORGIA LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:07/07/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I’ve ordered goods from USA to Tbilisi, Georgia store using Usa2Georgia service.
      It was just a canvas tote bag, a card holder and a belt. Their price is o dollars per kg. They then calculated volume weight somehow ridiculously so that my weight turned out to be 18 (!) kg which means I should pay unbelievable ridiculous amount of money, 428 gel (about 200 dollars). Another curious thing is they dispatched the parcel from USA to Georgia straight away after calculating and showing the volume weight on their website, I couldn’t even have them return the package back to online shop which I would definitely do otherwise, there is a return label and everything.
      Also they have this ‘cut down’ option which I checked but they never applied where they would re-pack the parcel to reduce volume. This company already had litigations with Georgian court and numerous cases of customer rights violation. Their 'customer support' is relatively responsive, however, they blatantly dismissed or ignored my concerns and refused to do anything to resolve the issue leaving me in a situation where my package is literally being held hostage unless I pay a huge ransom.

    USA2GEORGIA LLC is NOT a BBB Accredited Business.

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