Reviews
This profile includes reviews for Martin Newark Dealership, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 2 Customer Reviews
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Review fromNicholas C
Date: 07/06/2023
1 starNicholas C
Date: 07/06/2023
Martin Honda I believe is involved in a practice of bait and switch, this has happened on two occasions. No longer doing business with them.
Martin Newark Dealership, Inc.
Date: 07/13/2023
First and foremost, Martin Honda is not involved in bait and switch and never has been. We recognize that there was initially a miscommunication from our advisor however it was corrected before any repair was done and before you made your final decision. You acknowledged the one year warranty with your initials and authorized us to proceed with the repairs. We also apologized for the miscommunication and extended a free oil change and tire rotation at your next scheduled visit.
Thank you for your continued support. Martin Honda.Review fromStacy C
Date: 05/30/2023
1 starStacy C
Date: 05/30/2023
My 2023 KIA Sportage back in shop again 30 days. Im the only owner 20,000 miles and they cant help. No loaaner car. No estimate of when it will be serviced. Im a Nurse left on side of road while on way to see my patients.
This is my 4th Kia with Martin. This is the first new kia I have purchased and the WORSE SERVICE EVER!!!!Martin Newark Dealership, Inc.
Date: 07/13/2023
First, please accept our apology. We strive to exceed our customer's expectations and in your opinion we did not. I spoke with the service advisor regarding your comments. He did explain that when you brought your Kia back in for service it was due to another issue. It was not a repeat problem. In regard to your loaner comment, Martin Kia has a limited number of loaner vehicles available for our service customers. At the time, we did not have any available. I was informed that we were able to provide you with a loaner of your choosing shortly after your vehicle arrived here. I understand from the service advisor that we were able to correct the new issue you were having with your Kia.
Thank you for your continued support. Martin Kia
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