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Business Profile

Online Retailer

Highland Heritage LLC

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

2

Average of 4 Customer Reviews

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Review Details

  • Elisa G

    Date: 11/25/2024

    Ordered, and paid for a kilt at the Stone Mountain Highland Games Oct 19th, 2024, they said it should be there in 3 weeks, it's been 5 weeks and they won't respond to either of my emails and their phone mailbox says it's full so not much help there. I don't think they have any intentions of sending me my "not" custom, pre-made kilt. Sadly, disputing the change today with Amex.

  • Jessica B

    Date: 10/07/2024

    Jessica B

    Date: 10/07/2024

    I ordered a kilt on July 14, 2024 at one of the Scottish Highland Games and still have not received my kilt. I was told I could reach out by email to see when if and when it has been shipped. I have reached out numerous times through email, their website, and even their phone number. I have gotten no response. It is now October 7th.

    Highland Heritage LLC

    Date: 10/25/2024

    Hello!
    We have reached out to Jessica Barholt and have delivered the kilt and also sent a nice Heather Gem kilt pin with her order free of charge. We apologized as we had accidentally had the order marked as sent and we did find her emails in our spam box which does happen time to time. We sincerely apologized for our error.

    Thanks!

  • Melody B

    Date: 04/04/2024

    Update to my previous review. I was contacted by Meg and Matt after my last review. They had no idea there was an issue, they have maintained contact for the last few months and reordered everything and even threw in a couple extras for the delay. Thank you for making this right I truly appreciate it.

  • Melody B

    Date: 11/10/2023

    Melody B

    Date: 11/10/2023

    We ordered a kilt for our son in May 2023. We were told 10 weeks for delivery. In September (17 weeks) we had still not received our order I sent an email requesting an update, no answer. In October I sent another email, no answer. Looked for a phone number to call can’t find one. November sent another email, found there address on instagram went to the location they are not there and still no answer. I will be pursuing a refund through my bank. Customer service is terrible no communication at all.

    Highland Heritage LLC

    Date: 11/20/2023

    We appreciate you reaching out to us and sincerely apologize for the extreme inconvenience. After this notification, I did find your emails to us in our spam. We will be making this right and have reached out to the customer. Sometimes we do make a mistake and will do our best to expedite and deeply discount the original order to try to make up for our mistake. We truly regret this has happened and will make sure this order is fulfilled immediately.
    Respectfully,
    Highland Heritage

Highland Heritage LLC is NOT a BBB Accredited Business.

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