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Business Profile

Perfume

Perfume Point

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 10 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/14/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 13, 2024, I visited Perfume Point and purchased one bottle of Candy by Ktoret. At the time of purchase, the clerk had informed me that there was a 60% off deal and that the bottle would only be $85. The package did not have any price listed on it, and when the clerk swiped my card prompting the POS to request my signature, no price was displayed on the display either. After the transaction was complete, the clerk folded the receipt inwards so as to conceal the text and handed it to me alongside the product. After I left, I opened the receipt and saw the charge was $185. I immediately returned to the store in order to request a refund, but the clerk insisted that they said $185 and not $85, and that the storefront issues no refunds. I am currently working with my bank to refute the charge, but exchanged the bottle for store credit in the event that this refutation is unsuccessful.

  • Initial Complaint

    Date:03/28/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This store would not give me my money back for something I wanted to return. Filed a claim against this store with my bank. They refused to refund my money and to the bank claiming they have legal rights. I already gave them back the perfume and they still have the store credit. I didn't use any store credit. I haven't been back to this store since October. My banked asked me to take nothing from them. So I took nothing from them now I have nothing to show that I was even in that storebecause of my bank.

Perfume Point is NOT a BBB Accredited Business.

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