Residential Air Conditioning Contractors
Aire Serv of Newark DE
Reviews
This profile includes reviews for Aire Serv of Newark DE's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 9 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromLaurel G
Date: 06/24/2025
5 starsLaurel G
Date: 06/24/2025
We are getting ready to sell our home, so a new A/C was the last thing we wanted to deal with. From start to finish, Aireserv made this process as painless as possible. They were flexible, fast, and even came to install window units as we waited for our install appointment (only took 2 days) during a massive heat wave (100+ in Delaware in June). The staff are down to earth, personable, friendly, and the pricing is more than fair. My dad owned his own air balancing company for years before he passed away and I know he'd approve of the way this HVAC company does business. Thank you to the entire team!
Aire Serv of Newark DE
Date: 06/25/2025
Thank you so much, Laurel! We know how stressful it can be getting ready to sell a home—especially during a heat wave—so we’re truly grateful you trusted us. It means the world to hear your kind words and to know your dad would approve. Wishing you all the best with your next chapter!Review fromHarline D
Date: 06/11/2024
5 starsHarline D
Date: 06/11/2024
We just had a central air conditioner system installed by AirServ. What a great group! Techs were efficient and knowledgeable. They worked steadily for 8 hours, making sure our system was installed satisfactorily. We highly recommend this group and look forward to having a long and productive relationship with this company.Aire Serv of Newark DE
Date: 06/12/2024
Thank you so much, Harline, for this amazing review! We are so pleased to hear that you are satisfied with your new AC system. Your kind words and recognition of our hardworking technicians are greatly appreciated. We look forward to being your go-to HVAC company!
The Aire Serv TeamAire Serv of Newark DE
Date: 06/25/2025
Thank you so much, Harline! We’re thrilled to hear you had such a great experience with our team. It was a pleasure installing your new system, and we’re grateful for your trust and kind words. We’re looking forward to a long and reliable relationship with you, too!Review fromKathy S
Date: 01/16/2024
5 starsWe have been an AireServ customer for years now and without hesitation would highly recommend them to our family and friends. They are reliable, communicative and have skilled technicians that clearly love the company they work for. Just had a technician out this morning (Joe) and he took the time to show me what he did and even suggested little changes I could implement to cut down on my electric bill. We have regularly scheduled tune-up services twice a year and they go above and beyond every single time.Review fromTony K
Date: 01/11/2024
5 starsI am a realtor in New Castle County. Not only has AireServ done work for me at my home, I always refer them to my real estate clients. AireServ is timely, responsive and does quality work. Their staff and technicians are very professional and always gracious. I would highly recommend them for all of your HVAC needs.Review fromKyle P
Date: 01/07/2024
5 starsI have used Aire Serv now for a few years and when I tell you that this company has the Ma and Pa feel but the power of a giant company, it’s insane. In multiple occasions they have come to my rescue and worked with us so that we didn’t go with out heat or AC. They are 2000% upfront and honest about the best choices for you based on your specific situation. not the most expensive. I used to use Horizen (no shade their way) but Aire Serv provides the same level of service but with much better prices. I will continue to use Aire Serv as long as I am in their area to be able to. I can not recommend this company enough, if you’re not using them…. You’re missing out and need to rethink what you’re doing.Review fromSharri B
Date: 10/08/2023
5 starsSharri B
Date: 10/08/2023
I had Aire Serv of Newark, DE do a complete Heat Pump replacement and they did a great job!
Everyone was professional and courteous! The salesman came promptly and he did a wonderful job answering questions and explaining the new system to us. He also easily solved the problem that the master bedroom was too hot, two other contractors had no solution!
Then, the service guys also came promptly and worked neatly and efficiently! They finished in one day! They also totally cleaned up after themselves!
They wore booties in the house and treated our home respectfully.
We had one small problem and the service guy came out right away and took care of it!
Every person in the office and in the field have been very courteous and respectful.
We are very happy that we went with Aire Serv!Aire Serv of Newark DE
Date: 10/09/2023
Sharri,
Thank you so much for sharing your experience with our team. We look forward to passing your appreciation along to the rest of our team! Rest assured, and know that Aire Serv is here for you!
Thanks again,
Aire Serv Heating and AirReview fromBasile B
Date: 08/26/2023
5 starsBasile B
Date: 08/26/2023
Rich is very professional and so friendly ,he came and hook me up late at night in my AC that needed a capacitor and signed me up for the yearly plan
Really niceAire Serv of Newark DE
Date: 08/29/2023
Basile,
Thank you so much for the feedback! If you need anything, please don't hesitate to reach out to us!
Sarah
410-620-5400
Aire Serv Heating & Air
Review fromElias E
Date: 06/23/2023
1 starthey are very nice ONLY BEFORE u start but after u pay then they will not be so nice they didn't do what they promised and no services whatsoeverReview fromCarl S.
Date: 08/21/2022
1 starCarl S.
Date: 08/21/2022
The Aire Serv Tech with nefarious intent wrote the following about my A/C system as follows: Discovered system low on 410 a. Discovered a leak at a bad braised joint on the elbow braze closest to the unit. As well as a filter dryer that’s in the wrong direction on the line set. That appears to be from the old system before this. Also the Schrader valve core on the suction line service valve is leaking. I suggest removing the old filter dryer, rebrazing the bad elbow, and replacing the cores with new caps."
Quoted me a repair price of $4,400.00 then $2,300.00. And wrote a false report to my insurance company - Choice Home Warranty. As a result, I had 2 companies Service Today, and Horizon come out, provide complete analysis and repair the problem at a total cost of $153.00
Neither of the aforementioned companies found the issues quoted by Aire Serv. In addition, the Aire Serv tech caused property damage to my driveway. I submitted security camera photos to Air Serv and Choice Home Warranty. Aire Serv refused to pay for the damage as follows:
"Please be advised that I had a representative from Horizon service my A/C Unit Today. I was pleased with his integrity, honesty, and overall performance in terms of fixing the unit.
What remains at issue, is that the Air-Serv tech parked his truck on my black top driveway, and it left 2 indentations in the blacktop (photos). Photos were taken from my security cameras, and they show the before and after. If you have any additional concerns, please don't hesitate to call. And, thank you for your immediate concern re: this matter and expediting my repair service.
Best,
Dr. Carl G. Smith Sr."
I'm also seeking money for damages in the amount of $9700.00 to repair the driveway.
Best,
Dr. **** ** ***** ***Aire Serv of Newark DE
Date: 08/22/2022
Mr. *****,
We have a recorded call asking the technician to park in the driveway. The quote given to us for driveway repair includes replacing your entire driveway. Per the contractor you had out, this is an older driveway that needs to be replaced. This is not something we will be compensating you for.
The technician's report was: Discovered system low on 410 a. Discovered a leak at a bad braised joint on the elbow braze closest to the unit. As well as a filter dryer that’s in the wrong direction on the line set. That appears to be from the old system before this. Also, the Schrader valve core on the suction line service valve is leaking. I suggest removing the old filter dryer, brazing the bad elbow, and replacing the cores with new caps.
The quoted repair totaled $1869.41. $4400 and $2300 were never given.
Thanks,
SarahCarl S.
Date: 08/22/2022
Your Response - Noted
Axiom 1 - Both Service Today and Horizon Technicians were advised to park in the driveway. Additionally, note my response to you on August 4, 2022, as follows:
"While I'm not going to litigate the issue re: property damage at this time, if the tech had a commercial payload that was in excess of residential parking, common sense should have prevailed. The fact is that the tech parked in an area on my grounds with a weight distribution greater than residential requirements and caused damage to my driveway."
Axiom 2 - Your tech made the $4400 and $2300 quotes to me in my kitchen, verbally (security camera), while giving me an obscure story about installing a HVAC system at his sisters' house. And, about taking his son to a baseball game while spending more time with the son.
After informing him of the absurdity of a 3-year-old system, installed by a licensed installer, requiring so much work he then changed his numbers.
Axiom 3 - Service Today, arrived at my home on the same day and documented that "NONE OF WHAT YOUR TECH SAID WAS WRONG WITH THE SYSTEM." Those findings were forwarded to you and Choice Home Warranty.
Axiom 4 - The Service Tech from Horizon performed the work on the system and did not find what your Tech found (Information documented and forwarded to Choice Home Warranty.
At best your argument re: property damage committed by your tech, sounds like a doctor attempting to justify a malpractice case. "In effect the patient was 75 and going to die anyway."
I want my driveway repaired in the manner it was before your tech damaged it. You were given two alternatives. Pick one.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.