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Business Profile

Self Laundry Service

Sparklean Laundromat

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Self Laundry Service.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/01/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 1, 2024, my daughter and I were at the laundry facility washing clothes. We stayed to fold our clothes for personal reasons. Towards to end of folding my clothes someone I was speaking with observed a roach crawling. I advised the attendant on duty and she processed to come and kill it. I finished and bagged my clothes. My daughter continued to fold her and her families clothes. During her process multiple roaches began crawling on and around the tables we had used. I advised the attendant again and she stated she would call the owner ***** **. ***** requested that I come back tomorrow and discuss the issue. I told her that was not possible and requested an immediate resolution. She declined multiple request. as I was waiting for the attendant to consult with the owner there was another roach crawling in the front of the store that I brought to her attention in which she went to step on and I told her it was dead she said no it’s alive. The attendant said she’s not sure why this was happening they exterminate. I told her I’m not sure all I am requesting is a full refund for myself and my daughter and to have the remaining funds off of the card. The owner declined and told me to file whatever complaint I needed to.

  • Initial Complaint

    Date:04/25/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I’ve been going to this laundromat for 4 yrs now and they always had hot water for the last 2 years there’s been absolutely no hot water they are turning the hot water off to save but if I picking hot water and that’s not what I’m getting I used for washer and they all was freezing cold but I picked hot explaining this to the manager was pointless

    Business Response

    Date: 05/09/2024

    We do not turn off the water heater at all. Keeping and maintaining the water heater working is a part of our job. after receiving consumer's phone complaint, I responded immediately to check on the water heater and test ran a washer, did not find any problem. 

    Customer Answer

    Date: 05/14/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

    **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.




    Regards,

    Complaint ID: 21620120

     

     

     

Sparklean Laundromat is NOT a BBB Accredited Business.

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