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Business Profile

Towing Company

Horton Brothers Auto

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/20/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The beginning of May2023 I was transitioning back to work after being out 8 months for a total hip replacement. At that time, my car straight up died. The timing belt. Sadly I do not have the funds. So the car is scrapped. Was referred to Wags who frequents where I work, to golf. Wags was made aware of my situation.$1400. Is what my employer lent me and so off I went to wags where he sold me a 2002 car for $1800. Test drove left for appt. came back to purchase — no tag on back but I am told it passed PA inspection- Took the car went straight to dmv -check eng light comes on along the way- proceeded with inspection-failed. Was told to drive the car some highway miles and return. Return 30days still a fail. Throws out a code - I start to contact Wags - by text and by calling him. In this time the blower for the air - is starting to smoke and smell when turned on. Now I am texting him for this as well. Asking for a solution or recommendation -still no response meanwhile I am paying 200 dollars a month on this car. The car needs an intake gasket on the manifold. One shop says part is discontinued. 2nd shop $860. to repair with no problems. It is impossible for me to do. So dmv a 3rd time $60. His name is in their systems with complaints. I texted Wags on if he could make this right -via fix the problem, offer another car, refund the money. Wags seems to think it was a joke that I only had 1400.dollars. I wish that he would have told my manager when she called him that he could not do it. Instead he took that money and never looked back. I do not believe there was a buyers list- I never removed anything from the windows. I was dupped by this man. I believed he flipped the code before I drove it. It was signed by me for “as is” with the belief of the PA inspection and integrity of this man. It has been a horrible experience quite unsettling and stressful. I also spoke with the Supervisor at dmv and he truly was sorry.

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