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Business Profile

Water Treatment Equipment

Purfect Water Solutions
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BBB Accredited BusinessA-Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/11/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Better Business Bureau:




    I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

    As I previously stated we felt the only way to get the salesman out of our house was to sign the contract. He was there for WAY longer than he should have been and pushed us to purchase the system. While it felt soft for a few months, it then felt like extremely hard water. Both of our kids have eczema from it. We also noticed green residue in the toilets so the system obviously isn’t working as it should. This company states they’re all about customer service but I’ve called over and over before submitting a complaint with BBB and they just kept pushing us off. That isn’t good customer service in my eyes. The only person we were able to speak with was ****** who stated in order to start the return process of the system a tech had to come out to test the water and he would get back to us after, did he ever reach back out to us? No! All we’re asking for is the system to be taken out of our house and the return process get started. This can be easily solved without having to continue this back and forth mantra. 










    Regards,


    Complaint ID: 21415257


     



     


     

    urfect Water pays them the money back we can be free of any financial responsibility. This “water company” is unprofessional and their product DOES NOT WORK! It’s a total hoax. They refuse to respond to me and I’ve been nothing but professional and respectful. If a customer is unhappy they should do the right thing and deal with it. Ignoring their customers is not the right way to run a business! Both of my kids now have eczema due to the water system, I want it gone and everything put back the way it was before this company came in our home and demanded we buy their system.

    Business Response

    Date: 03/22/2024

    On August 29th 2023 We had met with Mr and Mrs ******* ******** at their home at **** * ***** ** ********* ** 19464. We ran a serious of water tests with them, explained the test results and recommended treatment solutions. The ******** family decided to purchase a Puronics 30c whole home water treatment system and a Micormax 7000 reverse osmosis drinking system for $6,580.00 by working with Goodleap to secure at 10 year loan with 18 months no interest and no payments and a 9% interest rate following that promotion. The ******** signed a Contract and a credit application giving permission to have their credit ran( please see attached) We returned to install the system on August 30th 2023. The ******** were happy with the install and signed all appropriate loan documentation.  

    In January 2024, we received a call from Mrs ******** stating they no longer want the system and would like their money back. I explained to them that system has been installed and used for over 4 months, we made alterations to their plumbing to install it, and its not as easy as coming to pick it up and giving their money back. However, I did agree to send out a technician to full a full diagnostic on the system, test the water and make any necessary adjustments. We did this for free and did not charge them for the visit. The system was working as it should be. The water hardness tested at 0gpg and the chlorine tested at 0ppm, prior to the installation, the water hardness tested at 9gpg and the chlorine level tested at 10ppm.

     

    We take pride in our customer service and our reviews reflect that.

    Business Response

    Date: 04/02/2024

    We have been in contact with the customer and the situation has been resolved. They said they will remove the complaint 

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