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Business Profile

Electrician

Apple Electric

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electrician.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/27/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 5th a representative from Apple Eletric came to our home to address the issue we had called about. When calling Apple the issue was described in detail. We wanted them to replace a light above the third floor stairs, telling them the issue was scaffolding of some type was needed to reach the area in which the light was located. A ladder would not be sufficient. A representative came out with a small ladder, looked at the area and told us he was unable to reach the light. He then left. We have been billed $75 for the visit. We were told the charge per hour for the work to be done was $150 per hour. The representative did nothing. He looked at the job, said he did not have the proper equipment and left. We feel as though we represented the job description adequately and which gave them the heads up for what was needed. We do not feel as though we should have been charged. Now they are threatening to send us to collection to get the $75.

    Business Response

    Date: 08/03/2023

    Thank you for bringing this
    issue to our attention. After 31 years in business, I have never dealt with a
    complaint from the Better Business Bureau. Therefore, I am taking the customers
    concerns seriously. I have spoken with the front desk office personnel, service
    electrician, and customer. The customer advised our front desk personnel that
    they needed a light changed in their eight-foot-tall stairwell. This information
    was relayed to the service electrician who came prepared to remove and replace
    a fixture that was eight feet above the stairwell, upon arrival the electrician
    reported the light was higher than 8' and he was unable to safely remove and
    replace the light. The electrician explained this to the customer prior to
    leaving. The customer was charged a 75$ traveling fee. The customer paid the
    75$ in person without complaint. I consider this an error in the chain of
    communication between the customer and front desk personnel. As a quick
    solution, I will offer to refund the customer 75$. 

    Customer Answer

    Date: 08/11/2023

    Better Business Bureau:


    I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 





    Regards,



    Complaint ID: 20384197




     


     


     

Apple Electric is NOT a BBB Accredited Business.

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