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Business Profile

Paving Contractors

White's Custom Paving

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Paving Contractors.

Complaints

This profile includes complaints for White's Custom Paving's headquarters and its corporate-owned locations. To view all corporate locations, see

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White's Custom Paving has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/28/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 8/1/24 I paid ***** ****** $4200 for White's Custom Paving paving my driveway. He told me he was going to send me a paid invoice "in 20 minutes". The invoice was to include an estimate for a small portion of the job that was the responsibility of a neighbor. After making numerous phone calls to the only number listed and not getting any response except a message on voicemail, ***** informed me that he was dealing with a family emergency. After another couple of weeks with no phone calls, ***** texted me that he had been to a funeral in Georgia where cell service was poor and that he would be back in DE on 8/20. On 8/22, having not heard from him, I called again and got voicemail but no phone call and no email. I have attempted to contact him at least 3 times since then with no response. It is now 8/28, I cannot collect from my neighbor and do not have any hope of exercising the 3 year warranty that was documented in the contract, even though "you call is very important and we will get back to you as soon as possible. The drainage issues we discussed and which I was assured he would fix were not corrected. I had a berm specified in the contract and that was not done. Instead, a chamfer was put in that "would take care of the issue". It was an incomplete solution. I need assistance to get these issues resolved. Their website offers all the exceptional ratings but provides no way to provide a rating. They are not likely to ask me for one.

      Business Response

      Date: 09/09/2024

      There never was an issue customer just wanted an additional estimate to charge his neighbor for a repair and the paid in full bill was there from the date of completion, customer just had to reopen the link . 

      Customer Answer

      Date: 09/11/2024

      Better Business Bureau:


      I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
      **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.

      The response I received does not satisfy my complaint. I finally did get the repair invoice after 5 weeks, after filinga complaint with BBB, and after talking with the asphalt supplier who recommended Whites Paving initially. Whites Paving response to my complaint was bogus. It took 5 weeks of trying to get in touch with Whites Paving and getting what seemed like legitimate excuses for their inability to provide what was promised, followed by only voicemail response for a couple of weeks with no return calls. Isaac Forrest, the main contact, was obviously screening the calls the voicemail message described as "very important". Only after filing a complaint with BBB and contacting his distributor did I get what I was told would take 20 minutes. There was no attempt to address the functional part of the complaint at all. Be very careful when considering Whites Paving or when dealing with ***** *******.Disillusioned and disappointed customer,


      Regards,
      Complaint ID: 22211321
       



       

    White's Custom Paving is NOT a BBB Accredited Business.

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