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Business Profile

Auto Repairs

Two J's Auto Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/10/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 6,2024 I went to the establishment in search of 4 good used tires. The guy removed my old tires and replaced them with the used tires . The next day I took the car to the shop to get brakes and rouders. The mechanic asked me where I got the tires I said Two J’s , why I asked? Mechanic went on to tell me and show me that the tires were as bad as the ones he had taken off NO traction BALD. I paid $240 and now on December 10,2024 I need tires. I took the car back there yesterday he said to bring it back today and he would change the tires . I took it back after work and he said he would change one tire. I told him I paid for four. I refused to let him give me one tire. See you in court my next step after this.

  • Initial Complaint

    Date:07/19/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******* C I took my car to two j’s services get fixed due to car not pass inspection it needed two Cadillac converters Iasked the mechanicKirby to do a full diagnostic on the carand I knew I neededrear front axlefixed upon asking him he did afull diagnostic and told me I needed a new transmission put in I told *****to fixwhat needed to befixed sothat the vehicle would be in the best conditionkirby statedhe couldget the job done he has 40 yearsexperience I explained to ***** thatwhile carwas in shop I would be paying for a rentalso I would like to have car fixedin a reasonable time I made first payment February20th ***** called me stated it’snot justthe rear front axle it’s the transmission aswell I told him I need those two newCadillac converters replacedbecause thatis what the dmv needed topass inspectionhe said okay aroundmarch30thhe explainedit’s a gasket issue so I told him he canfix that as well as puttingon twoused fronttires and an oil change he stated it was not a problem that hecan dothe job I testdrove the car in march after *****called me saying job was complete I test drove it in April due to the same explanationthat carwas complete and both times car was still having thesame issues that the car came in withKirby stated that it was the transfer case that needed to be replaced as well as *****stated he received a bad transmission but there was a warranty on all the parts so he would trade transmission in and get another one this took an additional three weeks after three weeks passed I called ***** and asked when he thought the vehicle would be finished and had he received replacement transmission ***** stated yes he received it and is currently working on the car two weeks later ***** called me stating vehicle is ready again I test drove the vehicle with a customer who wanted to purchase the car for $3,100 we test drive the vehicle car still had the same issues in addition to it smoking really bad it would not turn left or right without locking it’s5mths

Two J's Auto Service is NOT a BBB Accredited Business.

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