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Business Profile

Bank

JPMorgan Chase Credit Card

This business is NOT BBB Accredited.

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Important information

  • Customer Complaint:
    Due to the volume of complaints filed against this
    business, BBB only publishes the details for 15% of the total complaints filed.

Complaints

This profile includes complaints for JPMorgan Chase Credit Card's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 6,391 total complaints in the last 3 years.
    • 2,545 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/20/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 1/20 I received a notification that my bank was over drawn due to you pulling a automatic payment... On 1/13 I made a 1500.00 payment and my app and website listed my next payment due date as 2/13 ... However on 1/18 you decided to take another "auto payment" out of my account when I had already paid you. I called to rectify it and your customer service rep "******" was rude and condescending. He told me basically it was my problem and that its "standard" that this would happen. However I have done this before and you did not double bill me on those occasions. So either ****** is a liar or your system needs fixed. Not only do I have to deal with this now but ****** made it ten times worse. Someone needs to listen to the phone call we had and he better be reprimanded for his attitude.

      Business Response

      Date: 01/25/2024

      We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:01/17/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I booked one night at the Hampton Inn / Denver Airport for January 12, 2024. Upon arrival and attempted check-in, we were informed by the desk assistant that the hotel was oversold and they could not provide us a room. I booked this room using United MileagePlus miles, and would like to get my miles refunded. I contacted United and they initiated a refund request, saying they will contact the hotel before approving the refund. I have no proof of being turned away - how could I? I would like United MileagePlus to refund my miles.

      Business Response

      Date: 01/26/2024

      We responded to our customer's concerns. To protect their
      privacy, we are not providing you with any details of our resolution. Our
      customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:01/16/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My mom put me under emergency guardianship illegally, and it has since been revoked. I have called Chase multiple times to make payments on my cards so I do not fall behind, but they say they are going to call me back on my secure number to verify me but just hang up and never call back. I have asked for the address multiple times to send the revocation paperwork so I am able to get back into my account, but they will not allow me to do anything. This is going to affect my credit score, and it is illegal not to allow me to get into my accounts after the guardianship was revoked by a judge. I have had no problems sending in paperwork to my other accounts to get the hold lifted, but Chase just hangs up on me after I explain what is happening. I have been a loyal Chase customer for years and have never missed a payment, yet this is how they treat me when I try to reaccess my account after a judge deemed me legally allowed to do so. I will take legal action against Chase if my credit score is harmed in any way, as I have a 100% payment history.

      Business Response

      Date: 02/08/2024

      We responded
      to our customer's concerns. To protect their privacy, we are not providing you
      with any details of our resolution. Our customer may use their discretion in
      sharing our response directly with you.

      Customer Answer

      Date: 02/08/2024

      Better Business Bureau:


      I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
      **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.

      The guardianship and POA, and I have a new POA  has been revoked yet you still will not let me into mobile banking. I have no access to my accounts even to make a payment. There was an identity thief named and I do not have identity theft. I have been hung up on every time I call in. Chase has the worst customer service I have ever experienced. With proof of the revocations you still will not let me back into my accounts. My new POA will be sending documents to unlock my accounts and I will pursue legal action if you continue with the hold on my funds. What you are doing is illegal since I sent in valid court documents to have my account unlocked. Please call me at your earliest convience at ********61 so we can discuss next steps and if I will or will not pursue litigation. After this is over I will be closing my accounts potentially minus the amazon prime card because of the horrendous treatment of me. You also let my mom close an account of mine after her power of guardianship was revoked. The account was closed 12/20 and the revocation of guardianship was done on 12/13. 


      Regards,
      Complaint ID: 21144427
       



       

      Business Response

      Date: 03/21/2024

      We responded to our customer’s
      concerns. We understand that our customer is not satisfied with our response,
      but without new information to review, our decision will not change.

    • Initial Complaint

      Date:01/14/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with Jpmcb, I am not under contract with this collection agency, they did not provide me with the original contract I requested

      Business Response

      Date: 01/19/2024

      We responded to our customer's concerns. To protect their
      privacy, we are not providing you with any details of our resolution. Our
      customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:01/13/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 25th, I purchased an item from Neiman Marcus with my chase credit card via PayPal for $963.43. I ended up returning the item to a neiman marcus store on December 26th because it was a Christmas gift and the recipient did not like it. Neiman Marcus immediately issued a refund, PayPal issued a refund & chase has refused to credit my account since 12/26. Also on 12/26, I requested a new card be mailed to me. During the request in the app, it stated that I could add the new card to my Apple Pay so I’m not without a means of payment until the card arrives. I went to purchase groceries with my Apple Pay chase card, and the card declined. I called chase for assistance, and the rep left me with at the grocery store with no means to pay for my groceries and said someone would need to call me back because my account had been referred to a senior specialist. No one in fact ever called me back and I’ve been calling chase ever since. Prior to the grocery run, the Apple Pay transaction got declined at a Childrens store, I contacted chase and a rep was able to update a security to allow me pay. I have been calling chase almost everyday to try and get a new card, and to try and get my $900+ refund back. As of today, I still have not received a card in the mail and chase reps continue to tell me that it was sent via regular mail on 12/26 and I should just wait. My experience and how much help I get depends on the type of rep that answers. I filed a dispute on 1/5 and had to keep calling to finally get a rep to tell me that there were questions I hadn’t answered yet. I can’t believe chase would hold almost $1000 of my refund that has already been issued by the merchant and PayPal, I have 3 little children. This has been a nightmare. I would like my refund and to be able to close this account immediately, please.

      Business Response

      Date: 01/17/2024

      We responded to our customer's concerns. To protect their
      privacy, we are not providing you with any details of our resolution. Our
      customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:01/12/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cannot download 2023 credit card reports for tax purposes as I continually receive an error message that Chase cannot find those dates. My continued calls to Chase don't work because Chase does not care. On hold for over 30 minutes and when I speak to someone they pretend to be concerned only to put me on hold again for another 30 minutes. I know for a fact also that Chase is refusing to hire anyone clearly because they are greedy and do not care about their customers. After being a business and credit card holder of Chase for over 8 years, I will be cancelling my account and do everything in my power to encourage people NEVER to bank with Chase. By far, the worst bank in the country. Also, If you try to call an individual bank, you'll get an AI recording stating to call back later as they are busy. Just the absolute worst bank in the USA. I hate Chase and you should too. Oh and yes, I will be closing my account with them.

      Business Response

      Date: 01/29/2024

      We responded to our customer's concerns. To protect
      our customer's privacy, we are not providing you with any details of our
      resolution. Our customer may use their discretion in sharing our response
      directly with you.

    • Initial Complaint

      Date:01/11/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received an email from British Airways on November 23, 2023 in which they stated “I understand from your comments that you wish to receive a refund of the costs paid to select your seats, we apologise for the in flight entertainment issues with this seat. I have contacted our specialist refunds department and requested that you are refunded the cost paid to select these seats.”

      I received another email from British Airways on December 6, 2203 which stated “The booking has already been sent for the paid seating refund to our refunds department, and it will take 7-14 working days to process that. The refund will be processed to the original form of payment.”

      I called Chase on December 29, 2023 since it has been more than 7-14 days to dispute the charge since I now had an email from the airline stating the refund would be processed.

      On, January 4, 2024 I got an email to call chase. I spoke with a gentleman who said that the dispute would not be processed as the email from British Airways did not state the amount to be refunded. Even though the email doesn’t state the actual amount it states “receive a refund of the costs paid to select your seat” which is clearly the $352 as noted on the receipt.

      Chase has provided me ZERO protection as a consumer.

      Business Response

      Date: 01/16/2024

      We responded to our customer's concerns. To
      protect their privacy, we are not providing you with any details of our
      resolution. Our customer may use their discretion in sharing our response
      directly with you.

    • Initial Complaint

      Date:01/07/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I opened a new Chase checking account ending in #2469 in December 2023. On Dec 31, 2023, I made a payment to my American Express Card ending in #21009 for $135.06. I had the full amount necessary to make the payment in my account ending in #2469. However, due to ensuring I had the amount in the Chase account, I made a deposit Dec 29 in my Chase account, however the money was put on hold due to money being moved on that holiday weekend. I didn't know this until I saw my AMEX card assess me a $29 fee. I called Chase several times on Jan 2-3, asking for the hold to be released. I was told the money was put on hold due to the holiday weekend that ran Dec 29 - Jan 1 would not be released until Saturday Jan. 6. Since that time, AMEX has tried to pull the payment twice and I have been assessed $29 fees on Jan 2, and Jan 4, respectively. I had to call AMEX twice to ask them to stop the payment from trying to pull the money from my Chase account. It's ridiculous that my money, which was in the Chase account, would be held up for an entire 10 days due to the holidays and because of this - I was charged $58 in nonsufficient funds on my AMEX card. I called AMEX, and they wouldn't reverse the charges. I am upset with Chase and would like to have that money fully released and the hold released. This affects my credit!

    • Initial Complaint

      Date:01/04/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was approved for the Amazon Visa credit card by Chase last month. I had received the card in the mail and after activating it I had attempted to make a purchase with it and the card was automatically blocked called customer service and was told that they can to verify me because they can not send a verification code to my phone number that I had for years and I have to wait 24 to 48 and some specialist will call but that never happened. I called back customer service was able to unlock the card . I went and put gas in my car and when I tried to use it again the card declined and was blocked again. Called customer service and was told someone will contact me to resolve the issue within 24 hours and of course no one did. I called back again and was told the same story that for some reason they can not send me a text message to be able to access my account and unlock it . I had waited 3 days and still nobody has tried to call me like I was told they will. I called back again yesterday and was told the same lies again. I called again today asking to speak to someone that can actually help me and was told the same thing . All I am asking if I can have the account unlocked and not to be lied to . I had provided them with everything I was asked and the account it's still blocked. I didn't expect this awful customer service experience from such a prestigeous bank. If it's possible to have my credit card unlocked I would gladly appreciate it if not just go ahead and close the account.

      Here is some information about me
      L** **** **** ******* *** ****** ***** ** ***** Last 4 of my credit card 3502

      Thank you for your time.

      Business Response

      Date: 01/11/2024

      We responded to our customer's concerns. To
      protect their privacy, we are not providing you with any details of our
      resolution. Our customer may use their discretion in sharing our response
      directly with you.

      Customer Answer

      Date: 01/19/2024

      Better Business Bureau:


      I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 





      Regards,



      Complaint ID: 21098332




       


       


       

    • Initial Complaint

      Date:12/21/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi my name is ***** ***** and I bank with Chase. I did a settlement agreement for one of my credit cards and there was an overpayment taken out of my account without permission. I have called and called to get a refund and they told me it would be 3-5 business days. That time has passed so I called again and now they’re telling me 30 days. I need $550 credited back to my account today. It can be wired or it can be an overnight check but I have bills coming out tomorrow and this is messing with my livelihood. Can you please help me resolve this issue? Thank you and I look forward to hearing your response or if you can guide me to the right person to speak to about this.

      Business Response

      Date: 01/19/2024

      We responded to our customer's concerns. To protect their
      privacy, we are not providing you with any details of our resolution. Our
      customer may use their discretion in sharing our response directly with you.

    JPMorgan Chase Credit Card is NOT a BBB Accredited Business.

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