Bank
JPMorgan Chase Credit CardThis business is NOT BBB Accredited.
Find BBB Accredited Businesses in Bank.
Important information
- Customer Complaint:Due to the volume of complaints filed against this
business, BBB only publishes the details for 15% of the total complaints filed.
Complaints
This profile includes complaints for JPMorgan Chase Credit Card's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 6,377 total complaints in the last 3 years.
- 2,544 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/06/2023
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My boyfriend was planning a trip from Vancouver to Chicago. I paid 315.62 on April 17th 2023 for a United flight ticket from Vancouver to Chicago on May 13th through Chase Travel. Later on, due to the change of his trip schedule. On April 26th 2023, I cancelled the original flight and used the flight credit along with another $192.05 for a United flight ticket on May 6th (still from Vancouver to Chicago). Today(May 6th), after my boyfriend arrived at Vancouver airport, United told him that they can find the confirmation number of his ticket but the ticket was cancelled on April 26th. Both me and my boyfriend have never called Chase to cancel the ticket and none of us get any forms of notice. Even right now, when I check my chase travel page, it still said the flight is confirmed. I called chase travel, they told me that they can only help me book a layover flight under United, which is not acceptable by my boyfriend. The plane ticket from Vancouver to Chicago is $719 at the time, so my boyfriend has to take a greyhound from Vancouver to Seattle and buy another flight ticket from Seattle back to Chicago. All these extra costs and time are because Chase cancelled his ticket without any notice and I highly doubted that Chase has ever booked that ticket because the ticket cancellation date provided by airline employee is the same date I booked this ticket. I don’t need the flight credit and I just hope to get all my money back. Attached is the flight ticket from Vancouver to Chicago that says confirmed on the chase travel page but is actually cancelled, greyhound ticket from Vancouver to Seattle and airline ticket from Seattle to Chicago. There is no email record saying the ticket is cancelled so I attached the Uber receipt to prove that my boyfriend went to the airport first.Business Response
Date: 06/01/2023
We responded to our customer's concerns. To protect their
privacy, we are not providing you with any details of our resolution. Our
customer may use their discretion in sharing our response directly with you.Customer Answer
Date: 06/05/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me.
Regards,Complaint ID: 20026610
Initial Complaint
Date:05/02/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello, I filed a dispute with Chase for an "accidental" charge of $1997 made by The PDOCS Method on September 13, 2022, and was immediately contacted by the merchant with the request to cancel the dispute so they could personally refund me. Before cancelling the dispute, I confirmed with Chase that I could reopen the dispute if necessary, and they confirmed that I would be able to do so. As a result, I cancelled the dispute, only to be misled by the merchant who insisted that the refund was completed and that the funds have been released to Chase (which I believe to be false). In an effort to resolve this, I tried filing a dispute once again with Chase, but was told that now I must gather all proof and documentation to re-open the dispute. This took some time, however, I gathered extensive documentation and receipts of conversations to show that I had been misled and should have been refunded, and was able to submit this information to Chase in an effort to re-open this dispute. My dispute claim was denied, and I was told that the time limit has passed for me to be able to dispute this charge, which I was not originally notified of when I was cancelling the original dispute. I would like to urgently request a refund, at the very least, for at least one of the charges of $1997 that was made on my credit card as I have spent countless hours on the phone with representatives and at the bank to try and get this resolved and was told that there was nothing they could do, but someone in a higher position may be able to help me. I have attached to this claim - my previous letter with all documentation and proof of correspondence with the merchant. Thank you for your time.Business Response
Date: 06/13/2023
We responded to our
customer’s concerns in our letter dated June 13, 2023. To protect our
customer’s privacy, we are not providing you with the details of our
resolution. Our customer may use their discretion in sharing our response
directly with you.Initial Complaint
Date:04/28/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently experienced fraudulent activity in my bank account. I went to report this to my bank, Chase, and they immediately deactivated my Debit card and informed me that a new one would be on the way.
About a week later, I received a new Debit card. However, I was unable to activate the card. I couldn’t activate it online, and I couldn’t activate it at an ATM. So I went to the bank in-person, and all the teller could do was tell me to use the Chase mobile app. I explained to the teller that I didn’t want to use the mobile app; I wanted a human. I had to wait for the next agent to become available, which took an hour. I said “Then I’ll wait” because my life is technically on-hold until I’m able to properly deposit and withdraw money.
After waiting for a while, an agent was able to meet with me. she said that my card was showing up as “compromised” and that it was already deactivated. I told her that that couldn’t be correct; I received this new Debit card only yesterday. But she told me that the bank had already deactivated it and that there was no way to reactivate it. All she could do was order me a new card. I explained that all of my bills and life payments are on-hold and that this was starting to become an urgent matter. But she insisted that nothing more can be done besides ordering a new card. So I said “Fine.” I specifically expressed that I really needed this new card to work because I didn’t want to go through this whole ordeal again.
The bank then charged me a replacement card fee… even though this was a problem they caused. I was out for multiple hours trying to resolve this issue, and it only set me back further. And yet I was the one that had to pay an additional fee.
A day later, I received another new Debit card, and this card ALSO did not work. Once again, I tried to activate it online and at an ATM, and neither option worked. I went to the bank in-person again, and the teller said that this card was also inactive.
They have resolved nothing.Business Response
Date: 05/22/2023
We responded to our customer’s concerns in our phone
call on May 22, 2023. To protect our customer’s privacy, we are not
providing you with the details of our resolution. Our customer may use their discretion
in sharing our response directly with you.Initial Complaint
Date:04/27/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for the debt with JPMCB CARD. I do not have a contract with JPMCB CARD.
You guys need to handle this issue. This has been going on for a long time now that I have seen my information. That's messing my Character & name up as a person.
They are in violation & told me 30 days when I had fraud. A identity theft with police report I had attatched as well, they are in major violation.Business Response
Date: 05/26/2023
We responded to our customer’s concerns in our letter dated May 26, 2023. To protect our customer’s privacy, we are not providing you with the
details of our resolution. Our customer may use their discretion in sharing our
response directly with you.Initial Complaint
Date:04/25/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Offer on Chase Freedom Flex Account
Make a purchase at Ace Hardware, get 10% back (up to $7 total cash back, received as a statement credit)
I made qualifying purchase of $70 on 4/1/2023 at a local Ace Hardware in Battleground, WA (have receipt to correlate purchase with card). I am owed $7 as a statement credit
Normally the statement credits post in 1-2 weeks, this one never posted, so I escalated to Chase Customer Service. I contacted them ~7 days later to inquire about status of ticket. They informed me they closed my ticket and would not be providing me statement credit. They blamed incorrect billing information (which I have no control of as a consumer), and refused to make this right, even though I offered to provide receipt.Business Response
Date: 04/28/2023
We responded to our customer’s concerns in our phone
call on April 28, 2023. To protect our customer’s privacy, we are not
providing you with the details of our resolution. Our customer may use their discretion
in sharing our response directly with you.Initial Complaint
Date:04/24/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid off the my old chase credit card in September 6th 2022, the card was under my maiden name, ******** *******, and requested the account be closed. I was told on the phone that everything was completed and no more action was needed on my part. The account balance was $2,809.24 and I paid $2,837.21 to ensure all interest was covered. I received no mail ever again from chase, but in march, when doing a credit review, I discovered a late credit card on my account and an active balance on the card that was supposed to be closed. I called chase and they said it was completely their fault and they credited back the "overdue interest balance" on the account, and finally closed the credit card. However, while attempting to get a home loan, I discovered that as of April 24th, there is still a 60 day late fee sitting on our credit report. I called chase in an attempt to resolve this and they said the request to add a note to the credit report was "invalid" and they refused to help any further. To resolve this, I simply want a note added to the credit report that the late fee was chases fault and the card was supposed to be paid off and closed. Attached are the chase statements showing the charge reversals and the end balance of them actually owing me money $47.87.Business Response
Date: 04/27/2023
We responded to our customer's concerns by
phone on April 27, 2023. To protect our customer's privacy, we are not
providing you with a copy of any details of our resolution. Our customer may
use their discretion in sharing our response directly
with you.Customer Answer
Date: 05/03/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below.
Chase Executive financial office would not pull up the call record to verify when I called to have to have the account closed and refused to add the comment to the credit report.
**In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
Regards,Complaint ID: 19974110
Business Response
Date: 05/22/2023
We responded to our customer's concerns. To protect their
privacy, we are not providing you with any details of our resolution. Our
customer may use their discretion in sharing our response directly with you.Initial Complaint
Date:04/23/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have had my CHASE business INK card for nealry 10 years. I have recently encountered significant health problems. A representative called me and asked about scheduling a payment. I scheduled 2 PAYMENTS at 1000 a piece. as of today my BUSINESS CARD is now reporting 60 days late. I believe this is incorrect about the days late, the fact its a business card it shouldnt be on my personal Credit report, and it was an error on your behalf.
I have a payment now scheduled to pay the card off entirely May 3. Please call me and help me
As a disabled long time customer I am asking for a resolution that amicable for both partiesBusiness Response
Date: 05/03/2023
We responded to our
customer’s concerns in our letter dated May 3, 2023. To protect our
customer’s privacy, we are not providing you with the details of our
resolution. Our customer may use their discretion in sharing our response
directly with you.Initial Complaint
Date:04/15/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I made 2 transactions using my Chase credit card (ending in 9969) at Townplace Suites for $370.64 on Feb 24, 2023 and $113 on Mar 7, 2023, totalling $483.64. These transactions were made after enrolling in a "Chase Offers" that provides "15% back at TownePlace Suites" (see attached).
I should have received $483.64 * 15% = $72.54 back on my credit card, but I haven't received it.
I called Chase customer service twice. During the first call (March 31), the service rep took my money request and sent it to the back office for processing. During the second call (Apr 15), the service rep didn't fully understand my request, and put me on hold to find an "expert", then disconnected my call.
I can provide evidence of prevoius Chase Offers that correctly adjusted my credit card statements in the past, if necessary.
I'm requesting $72.54 back on my credit card, as communicated by Chase Offers.Business Response
Date: 05/05/2023
We responded to our
customer’s concerns in our letter dated May 5, 2023. To protect our
customer’s privacy, we are not providing you with the details of our
resolution. Our customer may use their discretion in sharing our response
directly with you.Initial Complaint
Date:04/15/2023
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Chase sent me an offer in March 2023 indicating that if I used my card to pay for two utilities (e.g., phone, gas, electric) and the total was $200 or more, I would receive a $10 statement credit. Chase did not fulfill that promise, and made me jump through all sorts of hoops even to finally learn they would not honor their promise.
I paid for my gas and cell phone bill using the Chase card. It totaled nearly $250. I didn't receive my $10 credit. In fact, my gas company CHARGED me an extra $2 for using my credit card. I figured I would still be $8 ahead, though, so I wasn't too annoyed.
But when I didn't get my $10 credit, I phoned Chase. The agent didn't understand why I didn't receive it, but said he would have them correct the error and put it on my bill.
Two weeks later, I still had not received that $10 credit. I phoned again. After some rigamarole, the agent checked with a "supervisor," and I was told I would receive it after my statement closed.
Later, when my statement closed, I still did not receive the $10. I phone AGAIN (3x now). I got an agent who knew nothing, but did transfer me to a supervisor. Only then was I told that I would "get a letter" and that the gas company I use didn't "participate" in the offer. So you get that? I spent $2 to use the Chase card, wasted my time getting the runaround from various Chase agents who didn't know what they were talking about, and finally, the BIG credit card corp. decided not to fulfill their promise. What a joke. I have plenty of credit cards. There is no reason for me to use this Chase one again if they are going to send out offers that they don't honor.Business Response
Date: 04/18/2023
We responded to our customer's concerns by
phone on April 17, 2023. To protect our customer's privacy, we are not
providing you with a copy of any details of our resolution. Our customer may
use their discretion in sharing our response directly
with you.Customer Answer
Date: 04/24/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me.
Regards,Complaint ID: 19939569
Initial Complaint
Date:04/14/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hi- after having 2 chase credit cards for many years spending into the HUNDREDS of thousands of dollars across all of the years I am highly disappointed and upset by the lack of help from customer service team. On January 31, I opted into a Chase Marriott Bonvoy card and I was told I could use my points towards the stay in April. I hit the promotion of the $3k in first 3months, and was planning to use the points for my best friend bachelorette on April 28-30 at a Westin property. I called 3 times Monday, and twice this Friday to get an update. Tonight, 4/14 after holding for 53 mins for a representative, the rep ended the call by hanging up on me. The Chase rewards team informed me there was no way I would receive those points until my next statement May 10, after the trip. There was no work around or alternative solution offered. As someone who works with customers I always try my best to ensure they are satisfied. Can you help by offering a temporary solution- granting the 150k points ahead of time before the trip on April 28 , and then once my statement hits, DEBIT of that same 150k points so that it neutralizes? Anything helps just "I am sorry" does not cut it and does not represent the Chase I know and love.Business Response
Date: 04/20/2023
We
responded to our customer's concerns by phone on April 20, 2023.
To protect our customer's privacy, we are not providing you with a copy of any
details of our resolution. Our customer may use their discretion in sharing our response directly with you.
JPMorgan Chase Credit Card is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.