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Business Profile

Bank

JPMorgan Chase Credit Card

This business is NOT BBB Accredited.

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Important information

  • Customer Complaint:
    Due to the volume of complaints filed against this
    business, BBB only publishes the details for 15% of the total complaints filed.

Complaints

This profile includes complaints for JPMorgan Chase Credit Card's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 6,367 total complaints in the last 3 years.
    • 2,549 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/28/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with J.P Morgan Chase. I don’t not have a contract with the debt collection agency trying to claim my debt. They did not provide me with the original contract.

      Business Response

      Date: 05/03/2024

      We responded to our customer's concerns. To protect our
      customer's privacy, we are not providing you with any details of our
      resolution. Our customer may use their discretion in sharing our response
      directly with you.

    • Initial Complaint

      Date:04/26/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Chase Bank/JP Morgan falsely reported three settlements on my credit report for credit cards that they closed. They reported only partial credit history for a business account on my personal credit which negatively impacted my credit. Despite paying off the business credit card a month later, the company closed two personal credit cards that were in excellent standing with impeccable history. No settlements were ever made, no contract nor contact was ever made in regard to these false “settlement” entries that are affecting my credit, my financial and overall wellbeing. This is inaccurate and illegal.

      Business Response

      Date: 05/22/2024

      We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

      Customer Answer

      Date: 06/02/2024

      Better Business Bureau:


      I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  Several weeks ago, the  representative was given information he requested but I have not received any updates since then. After receiving this response, I left a message for ***** on Wednesday June 29th. He has not yet returned my call. For your reference, details of the offer I reviewed appear below.
      **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.




      Regards,
      Complaint ID: 21628777
       


       
       

      Business Response

      Date: 06/25/2024

      We responded to our customer's concerns. To
      protect their privacy, we are not providing you with any details of our
      resolution. Our customer may use their discretion in sharing our response
      directly with you.

    • Initial Complaint

      Date:04/24/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In early April of 2024 I opened a credit card with Chase for the sole purpose of doing a balance transfer to a card with 0% APR. I was approved for a credit card through Chase and initiated a balance transfer online to my existing credit card with Fifth Third Bank. On April 12th I could see on my new Chase card that I had a balance for what was supposed to be transferred from Fifth Third however my Fifth Third card still had the same balance. I have gone back and forth with Chase numerous times since then to follow up on this issue. While I understand that there is a 14-21 day processing time, Chase also sent the check to Fifth Third by mail to the wrong address. My biggest issue with this whole situation is that everyone I have spoken with at Chase has told me something different. I was told that there was a tracking number but wasn’t given the carrier. When I tried to follow up on that I was told Chase doesn’t track checks sent(really?!?). I was told by an account supervisor that they didn’t have an address where the check was sent when I had been given that address previously through Chase’s secure messaging system. I had one account supervisor tell me that I could not have provided the address while another one told me it was my fault if the check was sent to the wrong address because I provided it. I did provide the address when initiating the transfer online but Chase sent the check to a different address. I had one account supervisor tell me they could do a stop payment and another tell me that they couldn’t. There has been no resolution except wait and hope the check shows up somewhere but meanwhile I’m just accruing interest which was the whole reason I initiated the transfer in the first place, to avoid interest. I have been given so much conflicting info by Chase that I have no faith anyone in that company has any clue what is going on or how to handle it. This issue needs to be resolved so I don’t have 2 credit cards with the same balance!!!

      Business Response

      Date: 05/01/2024

      We responded to our customer's concerns. To protect their
      privacy, we are not providing you with any details of our resolution. Our
      customer may use their discretion in sharing our response directly with you.

      Customer Answer

      Date: 05/07/2024

      Better Business Bureau:




      I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.


      **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.









      Regards,


      Complaint ID: 21620839

      Chase did nothing to resolve my complaint.  When contacted by Chase the person who called me didn’t even understand the details of my situation and/or why I was complaining or what I had hoped to receive as resolution and why.  I have never spoken with so many incompetent people in one cooperation.



       


       

      Business Response

      Date: 05/31/2024

      We
      responded to our customer's concerns. To protect our customer's privacy, we are
      not providing you with any details of our resolution. Our customer may use
      their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:04/24/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I opened a new World of Hyatt credit card ending in 7846 and in a conversation with a Chase representative, even before the credit card arrived in the mail, I was told that I would receive 30,000 Hyatt points after spending $3000 dollars in the first three months of the opening.

      The card was opened on Jan. 13th and I meet the $3000 requirement on March 11th, 2024.

      Regrettably I was only awarded 10,000 Hyatt points. Chase owes me another 20,000 Hyatt reward points. Please check the phone calls confirm the conversations and award me the missing 20,000 reward points.

      Business Response

      Date: 05/17/2024

      We
      responded to our customer's concerns. To protect our customer's privacy, we are
      not providing you with any details of our resolution. Our customer may use
      their discretion in sharing our response directly with you.

      Customer Answer

      Date: 05/23/2024

      Better Business Bureau:


      I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me.  ****, was kind, courteous, efficient and he on behalf of Chase completely resolved this issue.  Thank you **** & Thank you Chase  





      Regards,



      Complaint ID: 21617758




       


       


       

    • Initial Complaint

      Date:04/23/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Added chase offer of 10% cash back from online home depot purchase.
      I made the purchase in promo period but the offer did not trigger successfully. Contacted Chase to claim the missing credit and they said they cannot help.
      CC# **** **** **** ****

      Business Response

      Date: 04/26/2024

      We responded to our customer's concerns. To protect our
      customer's privacy, we are not providing you with any details of our
      resolution. Our customer may use their discretion in sharing our response
      directly with you.

      Customer Answer

      Date: 05/03/2024

      Better Business Bureau:


      I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 





      Regards,



      Complaint ID: 21614201




       


       


       

    • Initial Complaint

      Date:04/23/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom it may concern,

      Ive banked with Chase since 2012 and have had a Sapphire card since 2017. I am extremely frustrated with Chase at this point and no one has a SOLID answer to this.

      Chase offers two programs on their cards, My Chase loan and my Chase plan. Ive used these services for years and never had an issues. Ive never defaulted on my card, ever.

      However, 2 years ago they disabled my chase loan saying I was no longer eligible??

      Then most recent issue was My Chase plan, you’ve always been allowed up to 10 plans max. Ive always used the service and paid in installments. As of today I have 5 Active plans. I go to create a new plan and it says I have created the maximum amount of plans allowed. Now ive been using this service for sometime so I know once a plan is paid off it has to be a complete statement cycle before you can create another one. Well its been several months and I still cannot make a new plan.

      Its frustrating that you offer these services but then you just take them away. I understand if someone wasn’t paying their bill but ive never had ANY payment issues.

      I want someone from leadership to explain this to me and the WHY. I don’t want to hear “oh well on the website it says UP TO”

      I want specifics

      Thank you,

      Business Response

      Date: 05/06/2024

      We responded to our customer's concerns. To protect our
      customer's privacy, we are not providing you with any details of our
      resolution. Our customer may use their discretion in sharing our response
      directly with you.

      Customer Answer

      Date: 05/09/2024

      Better Business Bureau:


      I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.I had a missed call on Monday 5/6/24 with a voicemail telling me based on my card member agreement they were not extending my chase loan to me. If they read my complaint in full that is NOT what this complaint was even about. I’ve since called back a direct contact and left a message on Tuesday and have not heard back  
      **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.




      Regards,
      Complaint ID: 21612832
       



       

      Business Response

      Date: 06/11/2024

      We
      responded to our customer's concerns. To protect their privacy, we are not
      providing you with any details of our resolution. Our customer may use their
      discretion in sharing our response directly with you

    • Initial Complaint

      Date:04/19/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Please provide my cardholder rights regarding Chase's adherence to Visa's 540-day rule. I have spoken with countless representatives who have no idea what I'm referring to or who have said they only have internal guidance. As a cardholder, I have to know what my rights are. This issue has caused numerous disputes to be mishandled by Chase.

      Business Response

      Date: 04/25/2024

      We responded to our customer's concerns. To
      protect their privacy, we are not providing you with any details of our resolution.
      Our customer may use their discretion in sharing our response directly with
      you.

      Customer Answer

      Date: 04/25/2024

      Better Business Bureau:


      I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
      I have never received a terms from Chase regarding my concern nor a response regarding this specific complaint. Chase needs to provide specifics.

      Regards,
      Complaint ID: 21599881
       



       

      Business Response

      Date: 05/02/2024

      We responded to our
      customer’s concerns. We understand that our customer is not satisfied with our
      response, but without new information to review our decision will not change.

    • Initial Complaint

      Date:04/11/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have always redeemed the rewards point I earn with my chase credit card and Chase used to keep my bank account information in my online account for that, but now every single time I try to do that I keep having to enter my bank information over and over again, this is like the 4th time this happens...this is not the way it used to be, I have called before about this, I have sent them messages also and this is still happening...I need this to be resolved once and for all so they keep my bank information on file and I can redeem my points without having to enter that information every time I need to transfer them to my bank.

      Business Response

      Date: 04/24/2024

      We responded to our customer's concerns. To protect their
      privacy, we are not providing you with any details of our resolution. Our
      customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:04/08/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a Freedom Unlimited credit card ending in 5819. I was charged for a product I returned, which I put a dispute for.

      When I call on the phone, the rep said the dispute is pending. However, the website shows it as "closed". Could you please give me the real status and make the website accurate (meaning it shows "pending" if it's actually pending)?

      Business Response

      Date: 04/10/2024

      We responded to our customer's concerns. To protect their privacy,
      we are not providing you with any details of our resolution. Our customer may
      use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:04/08/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Chase is overcharging me on my monthly billing statement. I called Chase . They blatantly lied to me and couldn't give an explanation for their actions. It's customer gouging. Hidden fees not in the contract etc. so the math doesn't add up and math is precise. To the penny. Chase hung up on me after I explained and we went through the math together and they're overcharging me monthly.

      Business Response

      Date: 04/12/2024

      We responded to our customer's concerns. To protect their privacy,
      we are not providing you with any details of our resolution. Our customer may
      use their discretion in sharing our response directly with you.

    JPMorgan Chase Credit Card is NOT a BBB Accredited Business.

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