Complaints
This profile includes complaints for WSFS Bank's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 67 total complaints in the last 3 years.
- 17 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received an inflow wire transfer from a friend and investment partner Mr. ***** F.S ******* from Singapore. The funds sent to my business account in WSFS Bank and cleared on May 5, 2025. *******’s account has been debited but WSFS Bank refused to release funds in my account to me so I scheduled a meeting with my bank branch on May 7, 2025. Got there and had a meeting with the Cherry Hill East branch manager Ms. ***** ****** who then explained that the bank is currently experiencing some internal issues related to wires. She asked several questions about my relationship with ******* to which I provided full and detailed explanation. Ms. ****** told me they wish to protect both my interests and the WSFS Bank interest from bad wires (I have never heard of such a thing as a bad wire in my life). The bank never informed me how long it would take but I presumed it won't be too long so I complied by cooperating fully with WSFS decision while hoping to establish trust long term relationship on both ends. Tried follow up calls over the past two weeks, Ms. ****** has not returned my calls as promised. I have been told repeatedly that she is in meetings and customer representatives have been unable to help with no details.
Ms. ****** had indicated that I can go about my business activities and money can be credited to my business account but withdrawals would be temporarily restricted. I also requested that WSFS Bank contact the sending bank to verify the funds since Mr. *******’s account was already debited. The bank assured me a call would be made but Mr. ******* has not received any communication from WSFS and the sending bank confirmed no contact has been made either.
I got so upset to the point I had to search online and called Philip Corrideno who oversees banks in South Jersey leaving 2 messages no response. At this point I am seeking both advise and your help in assisting me which would be greatly appreciated.
Business Response
Date: 05/30/2025
Please see attached response. Thank you!Initial Complaint
Date:02/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am reaching out to whomever this matter, concerns on behalf of myself, ****** ******* a federally protected consumer. I am enforcing my rights according to 15 USC. 1692g by asking your company to validate the alleged debt as well as evidence that I am obligated to pay the alleged debt. I am not refusing to pay the alleged debt, I’m simply just asking you to validate the alleged debt.
I am also making making your company aware that invalidated information on my credit report can be fraud under federal and state laws, and I will not hesitate to bring forth legal action if my rights continue to be violated under the FDCPA and FCRA. You have 30 days to validate this dept and during this time all furnishing and collection activities must cease and desist through any and all mediums including my consumer report. If your company and/or office fails to respond within 30 days to validate this alleged debt, it shall be deleted and removed from my credit file immediately. I have also attached a Cease and Desist that is effective immediately. Thank you for your assistance.Business Response
Date: 02/27/2025
Please see attached response letter. Thank you!Initial Complaint
Date:12/27/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello, I had a loan with WSFS Bank which was refinanced and closed. Once closed i received a check that was rejected and not readable by my back via mobile or in person. The bank stated that the print was just too light and it was not readable by any banking machine or scan. I then contacted WSFS back and i attempted to get a replacement check because they sent an unreadable check they requested that i go out and get a notarized document in order to commit to not cashing the check. I asked why can't they put a stop payment on the check? Or provide me with a label so that i can mail the check in. There is no work around, they want me to incur an expense to get a notary and send back to them when the error was theirs as they are sending checks that are not usable. A bank should be held responsible to send checks that can be used and not impose costs on other due to their error of quality control. They would not even cover the cost of the notary!Business Response
Date: 01/06/2025
Dear Ms. *******
I am writing to acknowledge receipt of the complaint you submitted to the BBB on December
27, 2024. In your complaint, you state you had a loan with WSFS Bank which you had
refinanced and closed. You received a check for $1612.66 for overpayment which you
attempted to cash or deposit, but your bank advised that the print on the check was too light
and not readable. You state you contacted WSFS and attempted to get a replacement check
and were advised you needed to sign an Affidavit of Lost, Stolen or Destroyed Check and have it
notarized for a new check to be reissued. You inquired why a stop payment couldn’t be placed
on the check and if a return label could be provided to send the check in so you wouldn’t incur
the cost of the notary.
On behalf of WSFS, I apologize for any frustration and inconvenience this may have caused you.
We engaged our Loan Operations Department and Cellette Booker, AVP- Loan Serving Specialist
Team Lead spoke to you on January 6th and confirmed with you she would be emailing you a
pre-paid label today for you to send the original check back to have a new check reissued.
Thank you for allowing us to assist you in this matter. If you have any further questions, please
call M** ****** ** *************
Sincerely,
Customer Experience Analyst
Customer Experience DepartmentCustomer Answer
Date: 01/09/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. Thank you so much for all your help in resolving this issue. The fact that the company stated that there was no work around created a lot of stress and frustration. I want to say thank you so much for all your support. I truly appreciate it.
Regards,Complaint ID: 22737554
Initial Complaint
Date:10/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I took out a home mortgage with WSFS on 6/25/2024. It was transferred to Shellpoint on 10/1/2024.
WSFS acct # 07444916
Shellpoint acct #*********6
On 9/6/2024, I received an email from ****** ***** at WSFS (R**********************ge.com) regarding Notice of Servicing Transfer. Per her email, I need continue to make a payment to WSFS till 9/30/2024 and starting 10/1/2024, payment should be made to Specialized Loan Servicing LLC. (see attached letter from WSFS).
In the meantime, I couldn't find Specialized Loan Servicing LLC information. WSFS staff later informed me that Specialized Loan Servicing LLC was already acquired by Shellpoint on May 2024. I believe the letter from ****** ***** which was sent to me in September 2024 should have listed Shellpoint information, not the old company.
I made a payment to WSFS on 9/21/2024 in the amount of $8493.72. $3493.72 is for monthly due payment + extra $5000 for principal only. Please see attached payment receipt and confirmation email from WSFS staff.
So far, I reached out to WSFS and Shellpoint staffs multiple times . Shellpoint representative said they didn't receive a payment of $8493.72 from WSFS. Please see attached Shellpoint payment history as of 10/10/2024. WSFS staff said WSFS did received the payment from me and they sent the amount Shellpoint on/9/23/2024.
Shellpoint representative, ****** ****, stated that they never receiving a payment in the amount of $8493.72 from WSFS and asked me to provide a proof of 'WSFS sent $8493.72 to Shellpoint'
I believe it's WSFS' responsibility to make sure all the payments I made up until 9/30/2024 to be properly transferred to Shellpoint. However, they failed in communicating with customer/client and hasn't provided a proof that they sent the amount in question to Shellpoint. I would like to request a refund of $8493.72 from WSFS which was received by WSFS on 9/21/2024 but not sent to Shellpoint so far. Thank you for your time and looking into this matter.Business Response
Date: 10/24/2024
Please see attached letter response. Thank you!Customer Answer
Date: 10/28/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below.
**In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
I received the response from WSFS throuth BBB on 10/22/2024 and I reviewed the response.Thank you for BBB & WSFS looking into this matter and their prompt responses. On September 21, 2024, I made a payment for $8,493.72 ($3,493.72 regular payment plus $5,000 to principal) to WSFS and Shellpoint finally received the fund from WSFS on 10/15/2024. I was informed by WSFS representative that the delay was due to an issue with WSFS OPS Department, not with Shellpoint.I would like to request a credit/or refund for the interest accrued for the additional principal payment ($5000) made on 9/21/2024 but not posted until 10/15/2024. Thank you,
Regards,
Complaint ID: 22407028
Business Response
Date: 11/08/2024
As clarified in our original response, the delay was not caused by an issue but that WSFS Bank had to hold the funds to ensure they cleared prior to forwarding to Shellpoint. Once the payment was forwarded, Shellpoint would be required to backdate the payment to September 21, 2024. WSFS Bank provided the payment dates for all payments that were forwarded. No credit or refund is warranted from WSFS Bank. I would encourage you to follow up with Shellpoint to verify that all forwarded payments were dated and posted properly. Please contact Shellpoint directly for any further questions at (800) 365-7107.Initial Complaint
Date:10/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 2/6/24, I received a notice of assignment, transfer, etc. from Wilmington Savings Fund Society, FSB, d/b/a Christina Trust as Trustee for PNPMS Trust 1. But my mortgage company had not assigned my mortgage. On 2/26, I received a debt collection notice for $40,289.70; and for $17,000 on 2/27. I returned their forms with the box checked, "this is not my debt." I since found out that a loan was taken out on 1/17/06, that I have no knowledge of. Or, that I have ever been contacted about. I received a notice dated 4/10, indicating a "cease and desist placed on the file. You will not receive anymore phone call, statements, or other documents…" However, I continued to receive debt collection notices. My letter on 6/30, stated, “Reviving old debt is a common ploy among unscrupulous debt collectors. They may buy debt that’s past the statute of limitations for pennies on the dollar then seek to dupe the debtor into making even a tiny payment… Under most statutes of limitations, making a payment, even a partial one, resets the clock... (LA Times, 9/26/21)." I asked the following questions, but never received an answer. Did you first begin contacting me on 2/26, about a debt incurred in 2006? Do you know the statute of limitations for debt is four years (Code of Civil Procedure 337)? So, isn’t the statute of limitations for a debt incurred in 2006, the year of 2011? Are you trying to trick me into making a partial payment to reset the clock? Are you trying to unlawfully report a charged off debt regarding me? In retaliation, I received a letter dated 9/24, threatening to accelerate the loan; start foreclosure, etc. Fraud means wrongful or criminal deception intended to result in financial gain. Wilmington Savings Fund Society is committing fraud by using deception to result in financial gain. They are trying to revive an old debt from 2006. But the statute of limitations is four years and ended in 2011. As a result, the debt is not owed or collectible.Business Response
Date: 10/15/2024
Please see attached letter response. Thank you!Customer Answer
Date: 10/21/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below.
**In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
Regards,Complaint ID: 22402577
Initial Complaint
Date:09/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with wsfs bank, I don’t have any contract with wsfs bank they did not provide me with the original contract as I requested.Business Response
Date: 10/04/2024
Please see attached letter response. Thank you!Initial Complaint
Date:08/26/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My bi weekly mortgage for July was sent back to Wsfs bank it never went back into my checking account.Business Response
Date: 09/09/2024
Please see attached letter response. Thank you!Initial Complaint
Date:06/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On May 21, 2024 we requested very important information about our SBA loan that was processed through WSFS. It is through the **** ***** ** **** ************ NJ location. The complaint is specific to *** *****. She does not respond, and it is now June 12 and we are with no response. We are required to notify them 30 days in advance on changes to our loan, which we did. After that point she has gone mute and is putting our loan payment at risk. This is not the first time it has happen, we have had to involve her boss Nishi multiple times until we get any response. Please help us get a response from Zoe. We would like to also report her to the attorney general as well if there is no further response.Business Response
Date: 06/27/2024
Please see attached letter response. Thank you!Initial Complaint
Date:04/29/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My Checking account and debit card from WSFS was compromised. I had $2,701 in my checking account at WSFS. The thief took my $2,701 plus another $4,500 which brought my checking account to a negative -$4,500. I reported this to the bank immediately and I also reported it to the Pa. State Police and the FBI. Most of the money was recovered with the exception of $1,813.76
The bank was able to recover the money taken from my checking account but not the money that was taken from my Debit Card. I reported this to the bank just hours after it happened and it has been about 6 weeks and the bank has not refunded the $1,813..76 that was taken from my Debit Card. WSFS says that they will take 90 days to investigate this fraud with no guarantee that the money will be returned to my account. I don't think that WSFS is following federal guidelines on fraudulent transactions and I would appreciate it if the BBB can look into this matter.Business Response
Date: 05/09/2024
Please see attached response letter. Thank you!Customer Answer
Date: 05/14/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me.
Regards,Complaint ID: 21641509
Initial Complaint
Date:04/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
There was fraud on my bank account on 1/6.
The bank froze my accounts and would not allow me to access my money or transfer it to another bank for nearly 2 months.
I called the bank nearly 50 times and spoke to nearly half a dozen supervisors. I was told wrong information on multiple occasions. I obtained two notarized requests and neither of them were honored despite me doing exactly what I was told my phone representatives. '
It was not until I filed an FBI report, reports with banking regulators, and reached out to members of the board via social media that any action was taken.
A bank of this size that does business in multiple states should have a process to remove fraud especially if someone is out of state.
I worked for a large financial company and we simply required a notarized form to remove fraud.
I was given wrong information time and time again. I did not receive a check for the funds in my account until near the end of February.
I would like them to pay $4,000 for taxes and fees for my 401k withdraw I was forced to take due to their incompetence.
$20 for two separate notaries.
$40 for a checkbook I paid for but never received.
In total $4060.
I will take legal action and go to news outlets and social media with the story of their incompetence if I am not made whole.Business Response
Date: 04/30/2024
Please see attached letter response. Thank you!Customer Answer
Date: 05/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below.
**In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
Regards,Complaint ID: 21580130
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