We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Billing Services

Launch Pad Hotmart USA Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Billing Services.

Reviews

Customer Review Ratings

1

Average of 8 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Rita K

    Date: 05/23/2025

    They took money from my bank account 3 times back to back unauthorized! Have requested a refund but, continue to get the run around! They are just a bunch of scammers! Stay away from this company!

  • Thurston B

    Date: 05/02/2025

    Do not invest money in this company, they’re ripping people off of their hard earned money. When you request a refund. They don’t give you anything back. My experience was very hurtful.. when they charge me they were supposed to only take $17 first they took $17.90 $44.50 $32.50 $24.50 $37.50 making it a grand total of $157 I could see that they just took one payment. But the payment went back to back to back right after it. This company is a scam. They do not have customer service where you could speak to anyone over the phone. The telephone numbers that they do show non-working numbers. So again do not purchase from this company buyer beware!!!

  • William D

    Date: 04/20/2025

    Do not sign up for this app hotmart it is a scam it will take your money and more money without your knowledge it just keeps taking money do not trust this app it is a total scam

  • Kathy F

    Date: 03/18/2025

    These people are thieves. They took un authorized funds from me without my permission. They should not be allowed a business name or use. They are crooks. Didn't work with me on disputes with non made purchases or charges to my account. Do not use them under any circumstances. Consider this a fair warning

  • Gabriela K

    Date: 03/07/2025

    This company is letting a scammer in a different country use my name, e-mail, and information. A scammer is using stollen credit cards to make purchases, and I have requested 3 times to have my account deleted, and they simply ignore and keep letting the scammer get refunds and make purchases. This app/website is full of scammers and Hotmasrt is their accomplice.

  • Lorraine K

    Date: 01/27/2025

    The website is not user friendly! I attempted to order a single book. Somehow, after I'd placed my order on the English language page and tried to exit, I was transfered to a non-English language page and was not able to exit. Charges were taken every time I attempted to exit the nonEnglish page. A $22 purchase turned into a $585 dollar purchase, with $80+ recurring purchases. A request for refund or to file a complaint is not provided by this company on the PAYPAL site, as with other companies. There is no phone number provided for the site on their help webpage. I have submitted 3 emails to the the Hotmart Support email over the past 5 days and not received ANY response! If HOTMAIL is the payee, exit immediately and DO NOT provide your payment information!!

  • Robert M

    Date: 12/31/2024

    All phone numbers to this company are invalid i requested a refund last week i check on my refund and it reads no refund requested, company bills my card again the next week, no customer service company is a platform for scaming I wouldn't give them 1 star but that option isn't available

  • Maria Cristina E.

    Date: 02/23/2024

    Hotmart is originally from Brazil. I bought a membership program from another company in Brazil, (Insider BR) and they said that I would have to pay to Hotmart in the USA . The cost was $6,348.81, but after charging me taxes for the state of Connecticut, where i live, I got a debt of $6,797.89. Because Insider BR is located in Brazil, I was not suppose to pay taxes in the US. I made a letter to American Express, with proof of what I was saying, and they credit me back $449.08 which was the value of the taxes not due. Next Hotmart informs Insider BR that they returned the whole amount ($6,797.89) and Insider BR cuts my access to the program on Feb 1st. At this point I am not interested to deal with anyone related to those 2 companies. Although Insider BR apologized for the mistake, they say they can not pay me back because Hotmart is saying that they paid me back the whole amount which is not true. I can not find a phone number to complain, plus their services as a LMS company are just poor although Insider BR pushes their students to use them. There are so many good companies in the US, why deal with people without accountability?

Launch Pad Hotmart USA Corporation is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.