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Business Profile

Computer Dealers

Key Supplier LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Dealers.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/03/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This so called one guy company is a total scam. All the products they sell are not legit.

  • Initial Complaint

    Date:11/13/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Microsoft Office Key, and was provided with an OEM licenses, which means it was delivered in a Hardware unit and it had exhausted the number of activations it could have. I contacted Microsoft for phone activation and they confirmed that I should have not been provided an OEM License and because of the cap this license was not valid. I reached out to the company and they gave me another license, that had the same problem. They did not give me a retail license and again are telling me to work with Microsoft. I would like a refund as what was delivered, does not work at all, so they can not claim they delivered a useful product. My system is compatible, so this has nothing to do with system specs.

  • Initial Complaint

    Date:10/26/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm deaf, 66 yrs of age, just moved from Mich to Ohio to start my life over again since my dad had passed away 8/17. Problem was I tried to fix my laptop, had window 8. Old laptop. I have dropped it couple times. Thought was able to fix it, update to add windows 11. But, it just don't work, my laptop was dying. I paid online for windows 11 for $25.20 from
    PC SALES ONLINE. do it didn't work, they refused to refund, only try another product. My bank through Huntington does not dispute the charge, the MERCHANT has to refund the charge.
    That took place on Oct 12, 2023.
    **** ***** ******* 

  • Initial Complaint

    Date:11/23/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My 8 year old son ordered windows 10 download which not only do I not need but he’s 8 and autistic and was not authorized by I make the purchase! I contacted the company right away and they will not refund the money or cancel the transaction even though the product key has not and will not be used! They basically told me to stick it! Scumbag organization

  • Initial Complaint

    Date:10/12/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction 10/11/22
    Purchased windows 11pro for 1 year only received only 5 days ( screen shot)
    paid $39.00 via bank account First Merchant bank Dear BBB, They gad finally took my screen and had to put 5-10 product keys finally got 1 to work and its for 5 days I was duped please get my money back

  • Initial Complaint

    Date:09/26/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction, September 15, 2022
    Amount of money, $59.40
    Microsoft Project Professional 2019 (Download within 8 hours)
    Nature of the Dispute, During the attempted installation of the program, Microsoft refused to allow the installation onto my computer, indicating error 30094-44.!
    The business resolution of the Dispute is," There is no customer refund after defective software purchase is downloaded" (THIS IS CALLED CONSUMER FRAUD IF NO REFUND IS AUTHORIZED)
    Resolution sought. After refund is received, business relationship with PCSALES ONLINE STOPS AND ENDS!

Key Supplier LLC is NOT a BBB Accredited Business.

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