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Zeely Inc.This business is NOT BBB Accredited.
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Customer Review Ratings
Average of 179 Customer Reviews
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Review fromKristina B
Date: 12/09/2023
1 starKristina B
Date: 12/09/2023
If I could give zero stars I would. I have been asking to cancel my free trial for several days,. They drag it out so that you are no longer within the free trial period and they charge your card. They are fraudulent and I am filing a claim with my bank next. Stay far away from them if you can.Zeely Inc.
Date: 01/02/2024
Hi Kristina! We sincerely apologize for the challenges you encountered during your recent experience with our free trial cancellation process. We understand the frustration this may have caused and appreciate your feedback. We want to assure you that your concerns have been addressed, and we have successfully resolved the issue. To provide you with detailed information about the resolution and the steps taken, we have sent you an email. Kindly check your inbox for this message. We take matters like these seriously and are committed to ensuring a smooth and transparent customer experience. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to respond to the email or contact our customer support team directly. Best regards, Zeely SupportReview fromJudie A
Date: 12/07/2023
1 starJudie A
Date: 12/07/2023
Total scam. They told me that $119 was for a yearly subscription but instead they start charging $119 every month. No phone number on their website. A lady named Emma kept emailing me back convincing me not to cancel. I'm filing a dispute with my credit card company right away!Zeely Inc.
Date: 01/02/2024
Hi Judie! We deeply regret the misunderstanding you've experienced. We are eager to make things right, as customers satisfaction is a key for us. Additional details have been provided in an email we sent to you. Kindly check your inbox for more information. Thank you for your understanding. Zeely SupportReview fromLestine M
Date: 12/07/2023
1 starLestine M
Date: 12/07/2023
I cancelled first day of trial. Completed online fire for cancellation as well. I was still charged. I keep receive emails to extend my trial. I have asked for my refund four times now and I still keep getting the run around. Do Not Use This Company!Zeely Inc.
Date: 01/02/2024
Dear [User's Name], Hello Lestine! We deeply regret the misunderstanding you've experienced. We've carefully investigated your case, have taken all the necessary actions and are glad to inform you that the issue is solved . Additional details have been provided in an email we sent to you. Kindly check your inbox for more information. Thank you for your understanding. Regards, Zeely SupportReview fromLauryn P
Date: 11/29/2023
1 starLauryn P
Date: 11/29/2023
please don’t I been trying to cancel my membership for days now and they refuse to cancel it . Like this is unbelievable! They been trying to charge $119 from my card I don’t even have the app downloaded to my phone never did I told them I never used their service and would like my membership cancelled and the refuse! Some lady keep emailing me back offering some deal for me to keep the service after I done explained to her I have use for the service and wish to not have it they should literally be banned from doing business they have so many bad reviewsZeely Inc.
Date: 01/02/2024
Hi Lauryn! We wanted to chat about the not-so-great experience you had with us recently. It seems there was an issue checking your subscription in our database due to addressing concerns from the email, which is not registered with us. This caused a delay in connecting the dots and digging into your case. Our sincere apologies for any inconvenience this may have caused. The is a couple of good news: 1. Your subscription was cancelled, so nothing to worry about. 2. We're in the midst of some major upgrades to our platform, focusing on enhancing quality and the services we provide. We're committed to making things right for you. Is there anything specific we can do to turn things around and leave you with a better impression? Regards, Zeely SupportReview fromNakeshia U
Date: 11/29/2023
1 starNakeshia U
Date: 11/29/2023
If I could give -5 stars I would. I didn’t see any movement on the service during the trial so I sent an email to cancel only to receive an email of them begging me not to go. They still didn’t cancel my account during the trial and I was charged 4 days later. I just want to be done with this raggedy perpetrator! Stop scammingZeely Inc.
Date: 01/02/2024
Dear Nakeshia, We apologize for the inconvenience you faced with your trial cancellation. We acknowledge the delay and have processed a refund for the unintended charge on December 6th. Your feedback helps us improve and get better and better. Thank you for your understanding. Best regards, Zeely SupportReview fromLatia P
Date: 11/28/2023
1 starLatia P
Date: 11/28/2023
This company is a total scam. I went to cancel my subscription in my Apple ID (which was advised on their website) and it didn't show up there. I've emailed them 5 times and didn't get a response. I noticed they took $119 out of my account. They don't have a phone number and they will not get back with you. This is not a good company and wouldn't advise anyone to download their app. I am reporting this as fraud. This is ridiculous.Zeely Inc.
Date: 01/03/2024
Hello Latia, We recently came across your review and want to express our sincere apologies for any inconvenience you've experienced. It appears there was a terrible misunderstanding, and we regret any frustration this may have caused. We genuinely value your feedback, and your concerns have been taken seriously. As a result, we've already implemented improvements to prevent such misunderstandings in the future. Our aim is to provide a seamless and satisfactory experience for all our customers. Thank you for bringing this to our attention, and we appreciate your understanding. Best regards, Zeely SupportReview fromAmanda M
Date: 11/27/2023
1 starAmanda M
Date: 11/27/2023
The app is always crashing. I reached out for help I got an email asking me to show what my problem was. I emailed back. With no email back. They took $115 out after I asked to cancel. They are not responding to my emails anymore.Zeely Inc.
Date: 01/03/2024
Hello Amanda, We sincerely apologize for the misunderstanding and inconvenience you've experienced. We've addressed this matter and provided additional details in an email we sent to you. Please check your inbox for further information. Thank you for your understanding. Best regards, Zeely SupportReview fromKendra E
Date: 11/22/2023
1 starKendra E
Date: 11/22/2023
Terrible customer service. I emailed them 4 times that I wanted to terminate my trail and they charged me $119 anyway. I was not able to reach a real person anywhere from there website and there is no phone number. This is a scam. How is a $1 trial turned into $119 and not refunded even though I tried to cancel!?? I wasn’t able to cancel my trial because it didn’t show up in my Apple subscription so I had no way to cancel before the trial period was up. Now they are telling me (via) messenger that I didn’t cancel my trial on time!!! Don’t do it!!!Zeely Inc.
Date: 01/03/2024
Dear Kendra, We deeply regret the misunderstanding you've experienced. Additional details have been provided in an email we sent to you. Kindly check your inbox for more information. Thank you for your understanding. Best regards, Zeely SupportReview fromFatima N
Date: 10/29/2023
1 starFatima N
Date: 10/29/2023
Horrible company!They will charge your account even if you cancel or didn't use their services. It says $19 after trial and was charged $59.This company is a scamZeely Inc.
Date: 01/03/2024
Dear Fatima, We sincerely apologize for the misunderstanding and inconvenience you've experienced with Zeely. We've carefully addressed this matter and provided additional details in an email we sent to you. Please check your inbox for further information. Thank you for your understanding and apologies for the inconvenience casued. Best regards, Zeely Support
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