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Business Profile

Computer Software

Leverage Technologies Social Media LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Complaints

This profile includes complaints for Leverage Technologies Social Media LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/04/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for a subscription on February 22nd of this year for a service called Ad tranquility, that promised to block spam from my phone. The service was for 9.99 a month and to use it requires installing an app. Last week, while going through my bank statement, I discovered that Ad tranquility had drastically over charged me. I contacted support via email because there is no customer service line to speak to a person and they canceled my subscription. They only refunded me for charges occurring within 60days of the date I contacted them. Mind you, they over charged me. They refuse to refund anything prior to 60days, which is 5 charges of 9.99. Again, they over charged me, they made the mistake and should refund those charges. Any other business would do that. This business flat out refuses to and claims its company policy that there is a 60 day window of refunds being an option. Again, they overcharged me. I regret that I didn't catch this sooner, shame on me for trusting this company. When I signed up in February, there was no mention of this refund policy and I enrolled in the 9.99 subscription. I have an email of a customer service representative, claiming I signed up for a 12.99 subscription also, which is a lie. That amount was never charged to my bank account and so far the refunds issued were only for 9.99. If that were true, they seem to owe me more money back. I don't understand how a business refuses to fix their errors and essentially make it the customers fault. This is not ethical in my opinion. I will figure out a way to safely upload copies of my bank statement also.

    • Initial Complaint

      Date:05/05/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      AdTranquility charged my debit card 4 times at $42.69 totaling $170.76. I did not give them my card number! I did not authorize them to charge my card! I want my $170.76 back!

    Leverage Technologies Social Media LLC is NOT a BBB Accredited Business.

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