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Business Profile

Facials

Social Beauty

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Facials.

Complaints

This profile includes complaints for Social Beauty's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 10 total complaints in the last 3 years.
    • 9 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/25/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a LED face mask and according to the description on the website it was to include a face serum in the order. When my order arrived there was no serum. I then ordered the serum by itself and it has never arrived. I have tried their customer service link on their website which only gives an error message. I have emailed them 4 times and never gotten a response. My order numbers are ********** for $39 and ************ for $127.20. I would just like a response from the company and the two products I ordered.

    • Initial Complaint

      Date:03/25/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased the led mask on 11/2023, received the product months later, contains a 100 day risk-free guarantee. Product was very poor quality so returned it. Months for correspondence, they confirmed they received the returned product was processing return. Confirmed return was in progress in April 2024, and still in progress in June 2024 and then just stopped responding

    • Initial Complaint

      Date:02/21/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally dispute an order issue with EverTone (also known as Social Beauty) and request assistance in resolving the matter.On January 20th, I placed an order for the LumiFlex Near Infrared + LED Face and Neck Mask for $204.16 (Order #**********).On January 28th, I received an entirely different producta standard LED Face and Neck Mask, which is a lower-value item and not what I ordered. This appears to be a shipping or order processing error.On January 29th, I attempted to contact EverTone through both their website and email but received no response.On January 30th, I followed up again via direct emailstill no response.On January 31st, I escalated the issue to AfterPay, the payment processor, requesting that payments be paused due to EverTone's failure to fulfill the correct order. ******** opened a dispute, but EverTone has not responded to either me or *********** this point, EverTone has made no effort to communicate, correct the error, or resolve the dispute. I am requesting either a full refund or the correct product as originally ordered.I appreciate your prompt attention to this matter and look forward to a resolution.

    • Initial Complaint

      Date:01/02/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This device is heavy and uncomfortable to use. It left marks on my face (see photo). Due to the pain it causes me, I followed the company's procedures for initiating a return well within the 100 day requirement. However, I have contacted the company using the email address on its website on five occasions with no response (the first was on December 18). I also used an email address found on the website they use for payments (AfterPay). The contact form at ************************** does not work, nor do the links for ******** or Instagram. The company is completely silent with no response at all.

    • Initial Complaint

      Date:12/23/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, on 11/9/24 I purchased a product (LED *********** MASK) for $127.20. It was received on 11/18/24. It has a 100 DAY RETURN POLICY *********************************************************************************************************************** What is the 100-Day Free Trial Period?The 100-Day Free Trial Period is a limited promotion that offers you 100 days to try our products, and in case you are not satisfied, you may return them for FREE!After the 100-Day Free Trial Period, we no longer accept ********** be eligible for a return,You must return our products before the 100-day period ends.Youll also need the receipt or proof of purchase.Note: The 100-day begins as soon as you receive your ******** start a Return,Contact us at ******************************************************** Once your return is accepted,Well send you a return shipping label and instructions on how and where to send your package.Items sent back to us must first request a return to be ************ can always contact us for any return question at ********************************************************.On 11/19/24 I decided to return this product because it is very uncomfortable and heavy on my face. I have since emailed the company on 11/19/24, 11/21/24, 12/2/24, 12/9/24 and 12/17/24 requesting to return the product for the refund. I have not once received a return response.Since it was purchased using Afterpay, Ive only paid $31.80 and have upcoming payments of $64.60 at the end of December.

    • Initial Complaint

      Date:12/04/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a skincare device in February, with a 365-day money back guarantee. I received it and immediately realized it was poor quality and did not work. I emailed them and they would not sent me a return label until June! I have not received my refund nor any correspondence to my emails.

    • Initial Complaint

      Date:11/29/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to cancel this order since the moment I made it on Nov 16. It's been 10 days and I've sent 6 emails and numerous inquiries on their website. I have not received any replies! There is no phone number listed!

    • Initial Complaint

      Date:11/12/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Followed instructions for returned products and have not received the refund. They refuse to communicate with me. I have documentation on the returned items. First I was told they are processing the return - 8 months ago.

    • Initial Complaint

      Date:10/28/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased product on 5/12. Contacted them 5/28 to return it. They emailed me a return label. I shipped it back and per the tracking infO, it was rcvd 6/13. The have been completely unresponsive since then. I have received no refund. I filed a dispute thru Affirm, as I used their financing when purchasing, and they sided with Evertone claiming I did not supply enough evidence. I gave them everything they asked for. Evertone has nothing but negative reviews on TrustPilot for THIS EXACT REASON - NOT ISSUING REFUNDS.

    • Initial Complaint

      Date:05/28/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Hi, I received a full refund on Complaint number ******** so you can close the complaint. Thank you for your help.

      Sincerely,

      ***********************

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